Overview
Join to apply for the Customer Service L3 - Apprenticeship Programme 2025 role at THG Ingenuity.
About THG Ingenuity: THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Apprenticeship Details
* Qualification – Level 3 Customer Service Specialist
* Duration – typically 12-18 months
* Location – Gadbrook Park, Northwich (Office Based)
* Hours – 37.5 per week
* Shifts – 8am-8pm, 1 in 3 weekend shift
* Apprenticeship Start Date – 13 October 2025
Key Responsibilities
* Work across multiple channels including emails, phones, live chat and social media
* Work towards department targets while maintaining high-quality service
* Engage with customers daily in a polite, professional manner
* Assist customers with product advice and general queries
* Collaborate with team members and other departments to enhance customer service
* Utilise ongoing training to deepen product knowledge and deliver top-notch service
Apprenticeship Opportunity
In addition to your day-to-day role, you’ll be working towards a Level 3 Qualification as a Customer Service Specialist. You’ll have dedicated time during work hours to focus on your apprenticeship, taking ownership of your development while gaining hands-on experience.
Requirements
* Strong written and verbal communication skills
* Minimum grade 4 in Maths and English (preferred)
* Willingness to learn and develop new skills
* A professional, friendly and hard-working individual
* Early promise of showing our core values: Show up, Dig in and Get it done
What’s in it for me?
* Career development through bespoke development programmes designed by our in-house L&D team
* Upskilling programme delivered in partnership with an industry-leading training provider
Wellbeing and Perks
* 25 days annual leave plus bank holidays
* Enhanced maternity and paternity pay, depending on length of service
* Up to 10 days compassionate leave; buy back up to 3 days per year
* 2 days volunteer leave after 12 months
* On-site gym, on-site physio and other wellbeing resources
* THG brands staff discount up to 50%
* Free breakfast and lunch for apprentices
Equal Opportunities
We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace and encourage candidates from all backgrounds to apply. If you require any adjustments to our recruitment process, please email talent@thg.com. THG Ingenuity is a Disability Confident Committed employer, and we welcome applications from all sections of the community.
How to Apply
Because of high volumes of applications, we endeavour to respond within 14 days. If you have questions about this role or other THG Ingenuity opportunities, contact our Talent team.
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