Job Description
Are you passionate about delivering exceptional customer service? Do you thrive in an exciting eCommerce environment?\n\nIf you're a fluent Dutch speaker with a knack for solving problems and a desire to make a difference, we want to hear from you! The client is a dynamic company in the pet industry, dedicated to providing top-notch support to our customers and ensuring they have a seamless experience every time they reach out.\n\n📍 Location: Dunfermline (Remote, Hybrid, or Onsite options available)\n 📄 Contract Type: Permanent\n ⏰ Hours of Work: 37.5 hours per week\n 🏢 Workplace Perks: Lovely modern offices with onsite parking\n\nWhat You'll Do:\n\nAs a Customer Service Advisor, you will be the friendly voice on the other end of the line, assisting our valued customers in Dutch.
Your responsibilities will include:\n\nProviding outstanding customer support via email and telephone\nAddressing inquiries and resolving issues with a positive attitude\nEnsuring customer satisfaction through effective communication\nCollaborating with team members to improve service delivery\nKeeping up-to-date with product knowledge to provide accurate information\n\nWhat We're Looking For:\n\nTo succeed in this role, you should possess:\n\nFluent Dutch language skills \nStrong co...