Description At Verisk, we help the world see new possibilities. As a global leader in data, analytics, and technology, we support the insurance industry with insights that drive better decisions, stronger performance, and long-term resilience. Within Verisk, Specialty Business Solutions brings together deep insurance expertise and powerful software platforms. Formerly known as Sequel, this business unit has built a strong reputation for delivering specialist solutions across insurance and reinsurance markets. Backed by Verisk’s scale and investment, we continue to expand our capabilities and strengthen our long-standing client relationships. This role offers the opportunity to shape how clients experience our products at a critical stage of their journey. The role As Business Support Manager, you will lead the support function responsible for delivering a reliable, high-quality service to our global clients. You will play a central role in the post-implementation experience, ensuring that support services are responsive, well-managed, and continuously improving. You will work closely with clients, internal teams, and leadership to strengthen service delivery, improve processes, and develop a team that consistently performs at a high level. This is a role with real ownership, where your decisions and leadership will directly influence client satisfaction and long-term success. Responsibilities Leading the day-to-day operation of the support function, ensuring consistent and high-quality service delivery Acting as the escalation point for client issues, resolving complex challenges with confidence and urgency Driving continuous improvement across support processes, tools, and ways of working Ensuring service level agreements are met and performance is actively tracked and managed Building strong relationships with clients through regular service reviews and ongoing engagement Managing team capacity, recruitment, and resource planning to meet demand Coaching and developing team members through clear objectives, structured feedback, and career planning Creating a motivated team with strong accountability, capability, and performance standards Supporting smooth transition from project delivery into live service, including go-live and hypercare phases Providing structured service reporting to internal stakeholders and clients Managing support-related projects, including chargeable work and out-of-hours support where required Partnering with product and technical teams to support product improvements and strategic initiatives Ensuring processes are documented, knowledge is captured, and best practices are followed consistently Managing operational and security risks within the team and maintaining compliance with corporate standards Keeping client outcomes at the center of all support activity Qualifications Strong experience in a customer-facing software support environment, including leadership responsibility Proven ability to manage and develop teams in a fast-paced, high-pressure environment Experience working with demanding or high-profile clients Excellent communication skills, including presenting to a range of audiences Strong problem-solving skills with a practical and considered approach Comfortable working with complex software products and technical environments Strong SQL skills and familiarity with Microsoft SQL Server tools Ability to prioritize and resolve issues within defined service levels A leadership approach that motivates, supports, and develops individuals Understanding of ITIL principles and service management practices LI-Hybrid