Overview
We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.
We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
About the role
At Crieff Hydro Family of Hotels, we create unforgettable memories across our seven hotels and two activity centres in Scotland. Our Resort Sales team is at the heart of this experience - handling reservations, pre-arrival support, upselling, and guest communications.
As Resort Sales Manager, you’ll lead and motivate a team of 16 sales advisors alongside your fellow Resort Sales Manager. Reporting to the Head of Resort Sales, you’ll drive performance, manage costs, and collaborate across departments to deliver a seamless guest journey.
You’ll be a confident communicator and problem-solver, passionate about customer service and continuous improvement. From coaching your team to refining processes, you’ll ensure every interaction reflects our high standards.
What we need from you
We’re seeking a results-driven leader with a flair for motivating teams and delivering exceptional guest experiences. You’ll be confident managing performance, planning rotas, and using data to identify opportunities for improvement. Strong communication and organisational skills are essential, along with a collaborative mindset and a passion for hospitality.
Familiarity with Maestro PMS is a bonus.
How you know you’re doing a great job
* Department targets consistently met or exceeded
* High team engagement and performance through incentives and coaching
* Clear feedback and recognition through regular 1-2-1s
* Seamless, memorable guest experiences from first contact to arrival
Location
The Resort Sales office is based at Crieff Hydro Resort. We offer a hybrid working model, providing flexibility while keeping you connected to our vibrant team. This is a fantastic opportunity to be part of a forward-thinking organization where you can make a real impact on the guest journey and team success. You’ll need to be able to complete 6-10 weeks of onsite training, after which you\'ll be required in the office at least once a week.
What you’ll get from us
* Free Meals on Shift– Stay fuelled and focused with delicious staff meals while you work.
* Exclusive Discounts– Enjoy free leisure membership for you and a partner, 30% off retail, 50% of food and drinks, and reduced rates on hotel activities.
* Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night
* Refer a Friend Bonus– Earn up to £250-£500 for each successful team member or manager which you recommend to us.
* Guest Mention Rewards– Earn £5 every time a guest gives you a positive shoutout in a review.
* A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
* Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
* Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
* Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Careers at the Crieff Hydro Family of Hotels
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Facebook: Crieff Hydro Family Careers | Crieff
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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
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