Job description:
10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
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