Join to apply for the Personal Banker role at NatWest
Overview
This role is based in the United Kingdom. The position listed is for a Customer Service, Personal Banker in London, 250 Regent Street. You will be integral in guiding and supporting branch customers to help them achieve their financial goals and enhance the banking experience. You will receive full training and have the opportunity to work toward a Foundation Certificate in Responsible Banking.
Responsibilities
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* Proactively find ways to continually enhance our customer banking experience
* Complete general banking requests such as payments, balance enquiries and transfers
* Help customers understand the different ways they can bank with us and the range of services we can offer
* Identify opportunities to help customers with simple financial products, collaborating with other teams to provide a seamless customer experience
Qualifications and Skills
* A passion for customer service and strong attention to detail
* The ability to thrive under pressure and the determination to continuously improve service while meeting personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* A customer-centric approach and a commitment to developing new skills and responsibilities
* Motivation and drive to develop your career; strong communication skills to explain products and procedures clearly
Training and Development
We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. You’ll benefit from ongoing coaching and support, including study towards a recognised external qualification.
Rewards and Benefits
* Competitive salary starting at £29,745, pro rata for the hours you work
* A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits
* A generous holiday entitlement of 33 days, pro rata for hours worked
* A monthly contribution to your retirement fund
Working Pattern and Details
You’ll work during branch opening hours which are typically 9am to 5pm, Monday to Friday, with rotational Saturdays and some bank holidays. You’ll be flexible with hours to suit the needs of the role.
Job Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Banking
To find out more about the benefits we offer, check out our rewards and benefits page.
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