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Customer Service Team Leader, Manchester
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Client:
William Hill
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e0eec005802a
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:
* Leading and motivating a team of Customer Service Representatives
* Coaching and development of your team
* Maintaining high standards and ensuring the shop always looks the part (visual displays)
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Ensuring your shop achieves targets
Working patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend shifts
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
* Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
* Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
* Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
* Training and development: Our induction programme is best-in-class. We’ll upskill you with external and on-the-job training throughout your time here.
* Career prospects: Opportunities to progress further, such as becoming a Cluster Operations Manager or into a Head Office role.
* Pension plan: We’ll match your pension contributions up to 4%.
* Sharesave Scheme: An opportunity to purchase William Hill shares at a discounted price, investing in our future and sharing in our success.
* Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
* Cycle to Work: Cost-effective way to get cycling equipment.
What do you need to be successful?
* Aged 18+ (legal requirement)
* Supervisory experience and great people skills
* A positive, can-do attitude with a professional, dynamic approach
* Strong interpersonal and empathy skills to engage with diverse customers
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