Are you an experienced Service Manager seeking a leadership position within a reputable automotive dealership? Our client, a well‑established dealership in Kidderminster, is looking to appoint a highly motivated Service Manager to oversee their busy service department.
Benefits
* Competitive basic salary up to £55,000
* Realistic OTE up to £70,000
* Company car or car allowance
* Mobile phone and laptop provided
* 23 days annual leave plus bank holidays
* Birthday day off
* Pension scheme
* Death in service benefit (4× salary)
* Manufacturer training and ongoing development
* Internal mentorship and career progression
* Employee assistance and wellbeing programmes
* Recognition and awards schemes
* Long‑service rewards and enhanced leave
Duties
* Lead, manage, and motivate the service department to deliver exceptional customer service and operational performance.
* Ensure workshop and service processes meet manufacturer standards and optimise productivity.
* Monitor and improve departmental KPIs, including profitability, efficiency, and customer satisfaction.
* Control costs and drive strong financial performance across the service operation.
* Develop team members through coaching, performance appraisals, and tailored training programmes.
* Ensure compliance with health & safety regulations and industry standards as a Service Manager.
* Collaborate with other departments to enhance the customer journey and resolve escalated issues.
* Build and maintain robust customer relationships to drive loyalty and repeat business.
* Identify opportunities for process improvements, performance enhancements, and customer experience enhancements.
* Lead workforce planning and manage workloads effectively to meet targets.
Requirements
* Proven experience in a Service Manager or senior aftersales management position within an automotive dealership.
* Strong knowledge of workshop operations and dealership service processes.
* Excellent leadership and team management skills.
* Highly organised with sound commercial awareness.
* Proficient in using systems and technology for performance management and reporting.
* Customer‑focused with strong relationship‑building skills.
* Ability to lead from the front in a fast‑paced, target‑driven environment.
* Full UK driving licence.
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