Job Description
* Responsible for the development of long-term sustainable business partnerships between SGS Food and our Key international food clients.
* Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance
* Responsible for the strategic growth and development of key international clients. In conjunction with the International Sales team, develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS
* Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
* Manage the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
* Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
* Manage the investigation and resolution/remediation processes for any client concerns or complaints following appropriate escalation procedures as required.
* Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.
More specifically, you will
* Be responsible for the development of long-term sustainable business partnerships between SGS and our key international food & beverage clients;
* Manage the deployment and ongoing management of international programs falling under global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis;
* Liaise effectively with both technical teams and local affiliates, ensuring the optimum execution structure and technical support is agreed and implemented;
* Represent the SGS network in reporting directly to our client's senior management teams in a professional manner regarding SGS' performance;
* Responsible for the strategic growth and development of key international clients;
* Act as the primary liaison between SGS and the client's management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs;
* Manage the investigation and resolution/remediation processes for any client concerns or complaints following appropriate escalation procedures as required. Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.
* Note that although international sales experience can be an asset in this position, this is not a sales role.
Qualifications
Profile & Qualifications
* Educated to degree level or equivalent in a Science or Food related subject. We are also open to candidates with a business-related degree;
* A minimum of 5 years' experience in a related project or contract management related role;
* Knowledge of areas such as food chemical, contaminant and microbiological testing;
* Previous experience in a consulting, auditing, regulatory or quality control environment within the food & beverage industry would be desirable;
* Strong leadership skills with the ability to interact with senior management internal and within client base;
* Fluent in English and/ or French (verbal & written)
Core Skills & Competencies
* Ability to represent SGS professionally at client senior management levels
* Analytical mind, lateral thinker and ability to identify a problem and find a solution
* Customer-focused and service oriented
* Strong commercial and business acumen
* Highly effective communicator at all levels with strong inter-personal skills
* Strong organisation and time-management skills
* Excellent attention to detail
* Strong and engaging presentation skills
* Leadership and influencing skills
* Ability to work well under pressure
* Good team player, able to work independently and with others
* Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
* Proficiency in Microsoft Office applications
* Solution oriented approach