#### RoleWe are Right There a charity with over 200 years of history providing tailored support to people affected byhomelessness, poverty, addiction, or family breakdown. Our work helps prevent people from becoming homeless orseparated from those they love.In these progressive and exciting times for Right There, we’re recruiting for the critical role of Head of Propertyto lead our Property Services team, the post holder will be part of our Senior Management team and will haveprincipal responsibility for all aspects of property management and asset recycling, including repairs, cyclicplanning, asset investment, compliance and future strategic planning.The Property Services team is responsible for the management of a portfolio of over 500 properties of various size,predominantly in the Glasgow area and includes a team of administrators, maintenance workers, technicians, andtrades staff.The Head of Property will take an entrepreneurial approach to delivering an excellent customer focussed service, bothinternally and externally, through our property team and external contractors. Right There seeks to explore newways of providing homes that truly change lives, so the Head of Property should display a vision and ambition tomeet this challenge.With impressive leadership experience, you will be able to mentor, support, and develop staff, creating apsychologically safe culture of continuous improvement and compassionate leadership, therefore aligning with thevalues of Right There#### Application notesWe are partnered with Confero Recruitment Group for this role. Please send a tailored cv and covering letteroutlining your interest and suitability to Alasdair Reid at alasdair@conferorecruitment.co.uk or call Alasdairto discuss your application,07979755512The closing date is the 24th of October, however applications will be considered as they are received and interviewsarranged, as such the advert may close earlier than the advertised date so, please don’t delay to send in yourapplicationRight There is an equal opportunities employer and positively encourages applications from suitably qualified andeligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religionor belief, marital status or pregnancy and maternity.### Right ThereHead of Property Postcode: G51 2JAWe are Right There a charity with over 200 years of history providing tailored support to people affected byhomelessness, poverty, addiction, or family breakdown. Our work helps prevent people from becoming homeless orseparated from those they love.Housing is at the heart of our mission. Amid Scotland’s housing crisis, we give children, young people, adults, andfamilies the security of a safe home alongside personalised support to build stable, independent lives. From ourHelp to Rent programme, which removes barriers such as upfront deposits, to our wider housing models, includingprivate rented properties, we are expanding our reach so that more people can take their first steps towards abrighter future.This is an exciting time to join Right There as we strengthen our Senior Management Team with the newly created andbusiness-critical role of Head of Housing. Responsible for shaping our housing programmes, you will lead growthplans and explore innovative ways of providing homes and support. Bringing leadership, creativity, and acommitment to continuous improvement, you will enable us to deliver integrated housing solutions that trulytransform lives.With extensive leadership experience and a strong background in housing and tenancy sustainment services, you willbring deep expertise in social and/or supported housing management, together with a proven track record ofbuilding partnerships across a diverse range of stakeholders. A strategic and innovative thinker with excellentcommunication and influencing skills, you will also bring direct experience of managing occupancy-based budgets,including property costs, void turnover, and forecasting procurement targets.If you are passionate about creating lasting impact through safe homes and supportive communities – and have theskills and drive to lead at this level – we would love to hear from you.Due to an internal promotion within the team, we are seeking a dynamic and experienced Housing Services Manager tolead the delivery of our Short-Term Housing programme, supporting over 500 tenancies across the city. Thispivotal role also includes direct oversight of our Rent Deposit Service, a key initiative in our homelessnessprevention strategy. The service helps individuals and families overcome financial barriers to accessing privaterented accommodation.We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people,at home, and in the community. We are here for people who are living with the effects of homelessness, poverty,substance use, or family breakdowns.Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from thepeople they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matterwhat the situation is – we’re not here to judge, only to help.As Housing Services Manager, you will be responsible for driving performance across the teams, ensuring highstandards of tenancy management are consistently met. You will foster a culture of respect, dignity, andaccountability in all interactions with tenants, colleagues, and stakeholders. Your leadership will be key inmaintaining robust service delivery and continuous improvement.It is expected that this role will be in the office a minimum of 3 days per week.**Main duties and responsibilities will include:****Tenancy and Service Management**• Ensure tenancy procedures are coordinated and undertaken with regards to the filling of our temporary furnishedflats• Ensure that processes between Right There and the Homeless referral teams are detailed and clear• Ensure “Sign Up” arrangements for new tenants are comprehensive and rental rights/tenancy agreements andresponsibilities for said tenants are understood and accepted• Responsible for arrangements being organised and/or in place for new tenants requiring additional housing supportinterventions or equivalent• Ensure all housing benefit checks and follow ups are processed and maintained timeously• Oversee that tenancy inspections are allocated appropriately to Tenancy Liaison Workers and all tenancy checks arecompleted**Tenant Management**• Ensure that referrals for Temporary Furnished Flats (TFFs) are processed in a timely and proactive manner and areof a high standard• Assess needs against relevant criteria e.g. location, house size, neighbourhood, family(or other) size• Liaise with HSCP and other stakeholder agencies which may include participating in allocation and ongoing tenantmeetings• Manage arrangements for tenant viewings, waiting lists and tenant/property packs• Monitor performance in terms of tenant property inspections and condition management checks**People Management**• Lead the Short Term Housing and Help to Rent teams with a clear focus on delivery performance and outcomeattainment• Lead the teams to deliver great “customer” service• Work in partnership with Right There colleagues; promote clear and singular communication• Embrace a positive working culture working collaboratively, promoting inclusiveness, cooperation, trust and openexchange of ideas to fulfil Right There’s strategic aims supporting line managers and delivery staff to dolikewise.• Build your team taking responsibility for recruitment, induction and performance using support and supervision andappraisal tools.**Data and Performance**• Accountable for service specific data collection, analysis and regular agreed reporting• Deliver on service performance, using
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