Join to apply for the Customer Service Representative - Aftermarket Service role at Cummins Europe
6 days ago Be among the first 25 applicants
Join to apply for the Customer Service Representative - Aftermarket Service role at Cummins Europe
Description
We are looking for a talented Customer Service Representative - Aftermarket Service to join our team specialising in Service for our CUK Service department in Leeds, United Kingdom.
Description
We are looking for a talented Customer Service Representative - Aftermarket Service to join our team specialising in Service for our CUK Service department in Leeds, United Kingdom.
This role requires 100% presence in the office.
In this role, you will make an impact in the following ways:
* Lead and Coordinate Service Technicians to ensure all customer and service requirements are met efficiently and effectively.
* Monitor Team Performance through regular reviews with leadership to ensure branch targets are consistently achieved.
* Drive Continuous Improvement by implementing development plans to address operational gaps and performance issues.
* Ensure Process Compliance by owning and auditing service procedures, supported by KPI data analysis.
* Manage Warranty Processes by delivering training and ensuring accurate job closure and full claim recovery.
* You will handle conflict situations effectively, focus on building strong customer relationships, and deliver customer-centric solutions.
* Uphold HS&E Standards by enforcing safety protocols, conducting risk assessments, and ensuring compliance on all sites.
* Safeguard People and Assets by promoting staff welfare, maintaining cleanliness, securing equipment, and ensuring environmental responsibility.
Responsibilities
To be successful in this role, you will need the following:
* Strategic Planning & Prioritisation: You’ll need strong organisational skills to align daily tasks with broader business goals. You will coordinate and supervise Service Technicians to meet all service and customer requirements, and you will conduct regular performance reviews with the Service/Branch Manager, CSA, and WS Foreman to ensure branch targets are met.
* Analytical Thinking & Data Fluency: Success will depend on your ability to interpret and communicate both qualitative and quantitative data—using tools like dashboards and reports to drive performance insights and operational decisions.
* Effective Communication & Visualisation: You must be able to tell compelling stories with data—translating complex service metrics into clear, actionable insights for technicians, managers, and customers alike. You will own and enforce all service processes and procedures, supported by regular audits and KPI reviews.
* Leadership in Compliance & Safety: A proactive approach to enforcing health, safety, environmental, and operational standards is essential—ensuring your team not only meets KPIs but does so responsibly and sustainably. You will ensure environmentally responsible operations, and promote staff welfare, encouraging open communication and participation in monthly Health & Safety meetings.
Qualifications
Education/Experience:
* High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Computer Literate.
* Knowledge of Microsoft Office.
* Ability to work under pressure with self-drive and initiative.
* Proven experience in aftermarket customer support, preferred but not essential.
* Proven experience within the Powergen Stand by and Prime Power Business Sector, preferred but not essential.
* Supervisory skills. Preferred but not essential.
* Industry knowledge in the repair and maintenance of electromechanical equipment is preferred but not essential.
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2415068
Relocation Package No
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Manufacturing
Referrals increase your chances of interviewing at Cummins Europe by 2x
Get notified about new Customer Service Representative jobs in West Yorkshire, England, United Kingdom.
Leeds, England, United Kingdom 6 days ago
Leeds, England, United Kingdom 1 week ago
Customer Service Executive - Luxury Retailer - Social Team
Leeds, England, United Kingdom 1 week ago
Ferrybridge, England, United Kingdom 1 week ago
Wakefield, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 1 week ago
Shipley, England, United Kingdom 3 weeks ago
Wakefield, England, United Kingdom 1 month ago
Leeds, England, United Kingdom 3 weeks ago
Ferrybridge, England, United Kingdom 4 days ago
Shipley, England, United Kingdom 2 months ago
Shipley, England, United Kingdom 3 weeks ago
Normanton, England, United Kingdom 6 days ago
Leeds, England, United Kingdom 23 hours ago
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 2 weeks ago
West Yorkshire, England, United Kingdom 1 month ago
Bradford, England, United Kingdom 6 days ago
Expression of Interest: Customer Service Agents (UK)
Leeds, England, United Kingdom 1 month ago
Leeds, England, United Kingdom 5 days ago
Clayton West, England, United Kingdom 2 months ago
Ilkley, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 4 weeks ago
Leeds, England, United Kingdom 2 weeks ago
Bradford, England, United Kingdom 3 hours ago
Leeds, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 3 weeks ago
Leeds, England, United Kingdom 3 hours ago
Retail Customer Service Associate- AI Trainer
Customer Service Representative- AI Trainer
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr