Job summary Older People's Medicine & Neuroscience Healthcare Support Worker Recruitment Event 30th January 2026 Older People's Medicine delivers comprehensive, person-centred care for older adults, particularly those living with frailty, complex multimorbidity, and acute long-term conditions. There is 4 dedicated wards specifically resourced to assess and manage patients identified as frail, providing holistic assessment, proactive management of medical and functional needs, and tailored rehabilitation. Key care pathways include management of hip fractures, dementia care, end-of-life care. Please watch Working in OPM at NNUH. Neurosciences provide specialized, rapid response care for patients with serious neurological conditions. This includes 24/7 assessment and treatment for emergencies such as stroke, seizures, severe headaches, spinal cord injuries, central nervous system infections and acute neurological deterioration. Key feature of the service is the Acute Stroke Unit, which accepts suspected stroke patients from A&E.Please watchWorking in Neurosciences at NNUH The recruitment day: 14:00 - 14:30 Introduction of the HCSW role 14:30 - 17:00 Basic Numeracy and Literacy Assessment & Interview. A great opportunity to develop your healthcare career with excellent pathways to become a registered nurse with comprehensive support from our Practice Development and Clinical Education teams. *Invite only event and we will not accept walk-ins* - Please apply through the website. Main duties of the job Your role as a HCSW will be to provide and deliver a high standard of individualised personal care to each patient working as part of a collaborative multidisciplinary approach. This includes assisting with personal care, nutrition, wound care, mobility, and infection control, as well as monitoring and recording vital signs, supporting patients with toileting and hygiene needs, and maintaining accurate documentation. In completion of the nationally recognised care certificate qualification, you will develop knowledge and skills that will allow you to be able to safely and accurately deliver effective patient care under the direction of the registered nurse. With ongoing training, you will learn to accurately document the care you provide and recognise when a patient's condition changes, escalating concerns appropriately while maintaining patient confidentiality. Your skills and competencies will be developed through a structured 52-week development pathway designed to support you in fulfilling your role. Please note that this advertised position, under occupation code 6131 does meet UKVI eligibility requirements for a Skilled Worker Visa. The Trust would be able to issue a Certificate of Sponsorship for this role* *You must work a minimum 36 hours per week, have significant nursing/healthcare assistant experience, and must be placed at top of the agenda for change Band 3 pay point to meet current Home Office UKVI policy regarding salary threshold requirements. About us At NNUH, we are passionate about staff development and will support you in your career as a Healthcare Support Worker and beyond. There are many exciting opportunities to develop personally and professionally, some of our Healthcare Support Worker can apply to join the Trainee Nursing Associate (TNA) programme. This is a two-year course, resulting in Nursing Associate registration and making you eligible to train as a Registered Nurse via a shortened nursing degree or Registered Nurse degree apprenticeship (RNDA). The TNA course acts as a stepping stone to becoming a Nurse, as a teaching hospital we are proud to able offer this opportunity to our Healthcare Support Workers. For more insight about career progress please watch:Healthcare support worker career progression at NNUH - YouTube As a Healthcare Support Worker, you will be supported through your Care Certificate Programme, requiring completion of set standards, with help from our dedicated Medical Clinical Educator and Practice Development teams. Upon completion of the certificate, you also can work additional bank shifts in alternative areas of interest. This will enable you to gain further experience across specialties. Please see the following link for details: Working as a At NNUH, we are passionate about staff development and will support you in your career as a Healthcare Support Worker and beyond. at NNUH (youtube.com) We can offer you the full range of NHS benefits/discounts. Details Date posted 19 December 2025 Pay scheme Agenda for change Band Band 3 Salary £24,937 to £26,598 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 234-25-G-HCSW-JAN Job locations Norfolk and Norwich University Hospitals Colney Lane Norwich NR4 7UY Job description Job responsibilities The role of the Healthcare Support Worker will include Healthcare Support Workers carry out many care duties directly with patients, relatives, and carers. You will be working in a hands-on, fast-paced environment where communication is vital nowhere else will a compassionate nature have such an impact. What matters most in this role is that you have a passion for helping others and enjoy working as part of a dedicated and passionate team. Gain knowledge specific to the specialty that you are working within, with many exciting opportunities to develop clinical skills and career. The kind of duties you can expect to be involved in after training (which we will provide) under the direction of a qualified professional practitioner can include the following: measuring and recording clinical observations helping patients to wash and dress if required assisting patients to eat and drink making and changing beds If you have experience working in a fast paced, demanding role and youre looking for a new challenge, we would love to hear from you! When applying for this position please use your supporting statement to explain why you are interested in a role at NNUH and within OPM and how your experience is relevant or transferable to the position and why you wish to pursue a career as a Healthcare Support Worker We have permanent roles available with full and part-time hours. You must have the qualities and skills suited to caring for acutely unwell people in a rewarding but sometimes challenging clinical setting. You must be able to work some weekends, nights and public holidays. Information on hours/working pattern: In post, you will be expected to work shifts, we aim to promote flexibility in shift allocation. Rotas cover a full 24 hours, 7 days a week and involve a mixture of working long days and night shifts. Day shifts start at 07:00 and finish at 19:30. Night shifts start at 19:00 and finish at 07:30. Working night and weekend shifts attracts unsocial hours payments. For information on pay enhancements for unsocial hours please visit this link https://www.nhsemployers.org/articles/unsocial-hours-payments Information on Induction/Training: If successful, you will have a 2-week (full time) induction course. 1 week classroom based and 1 week shadowing on the ward area allocated. We typically host 1-2 training courses per month, but they have limited spaces. We will do our best to book you on the earliest available training course but please do bear in mind there is sometimes a 1-2 month wait for a training course/start date during busy periods. We offer FREE Park and Ride from Costessey (Monday to Friday) and have discounted bus tickets available for First Bus and Konectbus. Please view the attached job description for full details on the role and responsibilities. Those seeking BANK only hours please could you apply to our Bank Healthcare Assistant exclusive vacancies. You will need to check NHS Jobs and HealthJobsUK website to apply. Job description Job responsibilities The role of the Healthcare Support Worker will include Healthcare Support Workers carry out many care duties directly with patients, relatives, and carers. You will be working in a hands-on, fast-paced environment where communication is vital nowhere else will a compassionate nature have such an impact. What matters most in this role is that you have a passion for helping others and enjoy working as part of a dedicated and passionate team. Gain knowledge specific to the specialty that you are working within, with many exciting opportunities to develop clinical skills and career. The kind of duties you can expect to be involved in after training (which we will provide) under the direction of a qualified professional practitioner can include the following: measuring and recording clinical observations helping patients to wash and dress if required assisting patients to eat and drink making and changing beds If you have experience working in a fast paced, demanding role and youre looking for a new challenge, we would love to hear from you! When applying for this position please use your supporting statement to explain why you are interested in a role at NNUH and within OPM and how your experience is relevant or transferable to the position and why you wish to pursue a career as a Healthcare Support Worker We have permanent roles available with full and part-time hours. You must have the qualities and skills suited to caring for acutely unwell people in a rewarding but sometimes challenging clinical setting. You must be able to work some weekends, nights and public holidays. Information on hours/working pattern: In post, you will be expected to work shifts, we aim to promote flexibility in shift allocation. Rotas cover a full 24 hours, 7 days a week and involve a mixture of working long days and night shifts. Day shifts start at 07:00 and finish at 19:30. Night shifts start at 19:00 and finish at 07:30. Working night and weekend shifts attracts unsocial hours payments. For information on pay enhancements for unsocial hours please visit this link https://www.nhsemployers.org/articles/unsocial-hours-payments Information on Induction/Training: If successful, you will have a 2-week (full time) induction course. 1 week classroom based and 1 week shadowing on the ward area allocated. We typically host 1-2 training courses per month, but they have limited spaces. We will do our best to book you on the earliest available training course but please do bear in mind there is sometimes a 1-2 month wait for a training course/start date during busy periods. We offer FREE Park and Ride from Costessey (Monday to Friday) and have discounted bus tickets available for First Bus and Konectbus. Please view the attached job description for full details on the role and responsibilities. Those seeking BANK only hours please could you apply to our Bank Healthcare Assistant exclusive vacancies. You will need to check NHS Jobs and HealthJobsUK website to apply. Person Specification Qualifications/Training and Professional Development Essential City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience Desirable Care Certificate Experience Essential Some previous experience in a nursing/care assistant role which can be demonstrated against the requirements of the role. Skills, abilities and knowledge Essential Good organisational skills Good numeracy and literacy skills, clear and effective reading and writing in English language Attitude, aptitude Essential Able to cope with stress and challenging situations Caring and compassionate with excellent interpersonal and communication skills Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence Person Specification Qualifications/Training and Professional Development Essential City and Guilds NVQ Level 3/ T levels/ A levels in Care/Health and Social Care or equivalent qualification or significant equivalent experience Desirable Care Certificate Experience Essential Some previous experience in a nursing/care assistant role which can be demonstrated against the requirements of the role. Skills, abilities and knowledge Essential Good organisational skills Good numeracy and literacy skills, clear and effective reading and writing in English language Attitude, aptitude Essential Able to cope with stress and challenging situations Caring and compassionate with excellent interpersonal and communication skills Effective role model, demonstrating NNUH's PRIDE values of People focus, Respect, Integrity, Dedication and Excellence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Norfolk and Norwich University Hospital Address Norfolk and Norwich University Hospitals Colney Lane Norwich NR4 7UY Employer's website https://teamnnuh.co.uk/ (Opens in a new tab) Employer details Employer name Norfolk and Norwich University Hospital Address Norfolk and Norwich University Hospitals Colney Lane Norwich NR4 7UY Employer's website https://teamnnuh.co.uk/ (Opens in a new tab)