Responsibilities
1. Communicating with & responding to customers about technical service incidents, events and requests.
2. Analysing and diagnosing errors and faults
3. Proactively drive incidents through to resolution
4. Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management
5. Technically delivery of change requests into live services
6. Collaborating with Product Management team on continuous product improvement based on customer feedback
7. Site acceptance testing
Your Experience
8. Knowledge of public safety technologies
9. First and/or second line support in an enterprise / Cloud based environment
10. Incident management and problem resolution experience
11. Microsoft operating platforms, including Microsoft cloud-based services (Azure)
12. Microsoft SQL Server deployment and management ideally
13. WAN/LAN hardware, configuration and management
14. Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally
15. Azure fundamentals (AZ) Security and compliance (SC) qualified ideally
16. Virtualisation (ESXI/HyperV/Virtualisation)
17. Technologies: MS Server /22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS
18. Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN
19. Knowledge of ITIL processes in a support environment
20. Telecommunications systems experience (telephony/ Radio integration)
If this looks like something that could be of interest please don't hesitate to hit apply or contact or via telephone on .
Disclaimer
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.