My client based in Oxford are currently recruiting for a Centre Operations Assistant to join their team on a 9 month contract basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.
Location: Oxford
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Salary: £26,000-27,500 DOE
THIS IS AN OFFICE BASED ROLE.
We want someone exceptional who can focus on:
Customer Service:
• Deliver outstanding service experience to all stakeholders
• Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
• Proactively seek feedback and resolve customers queries at first touch
• Build relationships with customers through regular communication to ensure capture of any upselling opportunities
• Manage centre standards to the highest level
• Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
• Oversee cus...