Overview
Job Overview
We are currently recruiting for a dedicated and proactive Patient Pathway Co-ordinator to assist the Service Manager and Operations Manager with achieving and sustaining key performance targets within our service. In this role you will play a vital part in providing practical support and advice on addressing day to day challenges and issues. The ideal candidate will have a proven ability to exercise tact and diplomacy, with excellent communication and organisational skills. Previous experience within a comparable role is highly desirable.
Responsibilities
* To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
* To work in conjunction with the directorate bookings and administrative teams.
* To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
* To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place.
* Responsible for monitoring, managing and reporting on leave in line with Trust systems and procedures.
* To performance manage staff where appropriate.
* Undertake and lead on recruitment and selection of new staff in line with Trust systems and policy.
* To be responsible for ensuring that staff comply with all Trust policies and procedures
* To work with the team to help them develop an understanding of the Directorate administrative function and roles within the team which will enable cross cover as required.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Internal applicants only
Internal applicants only
Person specification
Qualifications
Essential criteria
* First degree or equivalent relevant experience
Desirable criteria
* Management qualification
Experience
Essential criteria
* Experience in a customer care environment
* Track record of successful working within a team with different roles
* Experience of working in an NHS acute hospital setting
Desirable criteria
* Conversant with hospital information systems
Skills
Essential criteria
* Ability to manage a team
* Ability to negotiate at all levels and work in partnership with all relevant stakeholders
* Excellent communication skills – both verbal, presentation and written
* Good interpersonal, oral and written skills including chairing meetings and writing reports
* Ability to prioritise and manage workload efficiently with minimal supervision
Desirable criteria
* Highly developed analytical skills and competency in interpreting complex data
* Knowledge of medical terminology
Knowledge
Essential criteria
* Knowledge of data protection and issues around patient confidentiality
* Knowledge of NHS patient administration systems
* Knowledge of NHS Access targets
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
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