Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.
Do you have excellent customer service and communication skills? Do you have your Legal Practice Certificate (or equivalent) if so we want to hear from you, this is a great opportunity for someone with no hands on legal experience and is looking to get started within the field and begin there legal career.
We are looking for a Paralegal to join our Legal Advice Team who has excellent attention to detail, can manage and prioritise their own workload and has a track record of providing exceptional customer service!
Responsibilities:
* Offer complimentary general legal advice to members of trade unions or organizations (excluding all legal areas)
* A dynamic fast passed position involving telephone communication, including both incoming and outgoing calls.
* Demonstrating confidence in managing your own workload while effectively conducting research between calls.
* Carrying out legal research and ensuring client follow up calls are completed
* Demonstrating confidence in achieving multiple Key Performance Indicators (KPIs), such as telephony metrics (service levels, abandonment rates), call quality, advisory quality, and conversion rates.
* Referring members to the S&G services to be converted where applicable
About You:
* LPC or equivalent required
* Good customer service/communication skills
* Can work well within a team
* Can work well under pressure
* Confident working with stakeholders at all levels
What we offer in return:
We offer a hybrid working environment, alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.