Medical Agency File Handler – Location: Sharston, M22 4SN – Salary: £23,400 to £27,411.66 per annum dependent on age – Job Type: Full time, Permanent
About The Role
You will provide excellent customer service, liaising with legal professionals, our injured clients and various experts/suppliers to arrange appointments, obtain reports and invoices. You will also obtain medical records and arrange treatments and investigations, ensuring all obtained documents are compliant and meet our high standards. Once fully trained, you will take ownership of your own client files, ensuring the cases progress effectively.
Responsibilities
* Instruct experts to provide reports on behalf of a solicitor and keep open and effective communication regarding appointments, reports, and information.
* Obtain medical records from hospital trusts, GP's surgeries, and other healthcare providers.
* Sourcing suppliers, arranging rehabilitation appointments and investigations.
* Obtain quotations and invoices from experts and rehabilitation providers.
* Provide breakdowns of agency work and anticipated disbursements to Express Solicitors in‑house cost team, obtaining invoices and chasing payments.
* Quality check, process incoming mail and expert reports into our case management systems.
* Accurately record time expended in various activities on our case management system.
Person Specification
* GCSE English & Maths at Grade C or above, or equivalent.
* Knowledge of Microsoft Office packages including Word and Outlook.
* Excellent written and spoken English with a high level of accuracy and attention to detail.
* Ability to always maintain client confidentiality and commitment to customer service.
* Ability to deal with high volumes of work and manage conflicting priorities.
* Energy, passion, and a desire to achieve.
* Experience working in a medical setting, law or legal services firm is an advantage.
* Knowledge of Proclaim or other case management systems is desirable.
* Highly dedicated and idea‑generating individuals who are committed to providing excellent customer service.
Salary & Hours
* Salary: £23,400 to £27,411.66, dependent on age.
* Standard working hours: 8:30 am to 5:30 pm Monday–Thursday and 8:30 am to 5 pm Friday.
Benefits
* Hybrid working – 3/2 hybrid working pattern after probation.
* 23 days of holiday, rising to 26 days plus bank/public holidays.
* Extra holidays – 3 holiday buy‑backs and an extra day for your birthday after a service length requirement.
* Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
* 24/7 onsite gym, netball/football team, 10 km Manchester team and more.
* Active social committee with generous departmental and firm‑wide social budget.
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