As part of KONE’s Heathrow team, the NVQ3/4 Technician plays a crucial role in ensuring the smooth operation and maintenance of lifts and escalators. This role involves troubleshooting lift issues, leading and upskilling a team of engineers, and proactively finding solutions to technical challenges. Working within a team of six specialists, the Technician will contribute to maintaining high standards of safety, reliability, and convenience for all users. The position operates on a 4 on 4 off shift pattern from 6pm to 6am, based at Heathrow. About You Qualifications and Skills: NVQ4 Qualified or Part Qualified: Advanced technical qualifications in lift and escalator maintenance. Driving License: A valid driving license is required for travel as part of the role. Strong Customer Skills: Ability to interact professionally with customers, ensuring high levels of satisfaction. Excellent Communication Skills: Strong verbal and written communication abilities, vital for training and team collaboration. Experience and knowledge Experience in Troubleshooting: Proven ability to diagnose and resolve lift and escalator issues efficiently Health & Safety Knowledge: Comprehensive understanding of health and safety protocols, ensuring compliance on all jobs. Preferable Knowledge of KONE or Schindler Components: Familiarity with components from KONE or Schindler is advantageous. About The Company At KONE, the focus is on creating an innovative and collaborative working culture that values each individual's contributions. Employee engagement is a key focus area, with encouragement for active participation and the sharing of information and ideas. Sustainability is an integral part of the culture and the daily practice, alongside a commitment to ethical business conduct. The company strives to cultivate a work environment where colleagues trust and respect one another, and where good performance is recognised. As a great place to work, KONE offers a variety of experiences and opportunities designed to help employees achieve their career and personal goals, while supporting a healthy and balanced lifestyle.