Job Title: Technical Team Manager
Salary: £48,000
Location: Bracknell
Vacancy Type: Permanent
Hours Per Week: 37
Working Schedule: Monday to Friday, 08:00–18:00 (flexible options available)
About the Role
Our client is seeking a Technical Team Manager to lead and mentor a team of 11 IT support professionals ranging from junior to senior engineers, network specialists, and infrastructure technicians. This is a management-first position, offering the opportunity to shape the service desk's performance, structure, and culture. Based on-site in Bracknell, this is an ideal opportunity for a motivated and highly organised individual looking to grow within a supportive, flexible, and rewarding environment.
What You’ll Be Doing as Technical Team Manager
As Technical Team Manager, you’ll take full ownership of service desk operations, ensuring the team delivers high-quality support across 1st, 2nd, and 3rd line activities. You will:
* Oversee daily team operations, ensuring efficient resolution of support tickets.
* Monitor SLAs and KPIs to drive continuous service improvements.
* Provide performance management, mentoring, workflow assignment, and escalation handling.
* Generate performance reports and present findings to the senior leadership team.
* Act as a key liaison with internal stakeholders and customers.
* Contribute to recruitment and onboarding activities.
* Collaborate with software delivery teams on deployments and technical coordination.
* Identify opportunities for workflow automation using ITSM tools.
* Participate in Change Advisory Board (CAB) meetings and contribute to change and release management.
What You’ll Bring
To be successful as Technical Team Manager, you should have:
* SC clearance (or eligible to start with SC).
* Strong knowledge of IT infrastructure, especially the Microsoft stack: Windows Server, Windows OS, Exchange, Active Directory, VMware, and Microsoft Service Centre products.
* Understanding of networks, particularly Cisco or Juniper devices.
* Proven experience in performance and people management (team of 5+).
* Experience with absence management, performance reviews, and workflow tracking.
* Ability to generate, analyse and present team performance data.
* Excellent stakeholder communication skills across all levels.
* Organisational skills to manage documentation and team performance tracking.
* Familiarity with ITIL processes and certifications (or willingness to achieve them).
* Experience in or exposure to Linux environments (desirable).
* Previous involvement in recruitment and supporting software teams in deployments is a bonus.
What’s On Offer
Our client offers a competitive benefits package for the successful Technical Team Manager, including:
* Salary up to £48,000
* Company bonus up to 5%
* Pension – Double-matched contributions up to 10%
* 26 days annual leave (plus 3 flexible public holidays and the option to buy more)
* Private healthcare, life assurance, and critical illness cover
* Flexible benefits including dental, travel, and wellbeing options
* Employee assistance programme and virtual GP access
* “Work Your Way” flexibility – occasional remote working when suitable
* Excellent career development and upskilling opportunities
* No on-call – Monday to Friday, standard business hours
Interview Process
This role involves a one-stage interview. Face-to-face in Bracknell is preferred; remote interviews may be arranged if necessary.
Apply Now
If you’re an experienced leader with a solid understanding of IT infrastructure and a passion for people development, we encourage you to apply for the Technical Team Manager role today.