Key Points
* Senior Customer Success Manager
* Leading Hospitality Tech Software Platform
* Salary - £50K + 10% Bonus + Future Equity Options
* Strong UK growth and looking to scale function ASAP
* Remote first role!
About The Company
* Scale Up – Hospitality Software working with hospitality groups, multi-site operators, and potentially some payment partners
* Disrupting the market – Offer a genuine solution to a real-time issue!
* Remote first working
* Huge growth planned for this year and beyond!
About the Role
* Senior Customer Success Manager Role
* Developing strategies to increase customer retention and satisfaction
* Collaborating with the sales team lead to identify potential cross/ upsell opportunities
* Serving as a point of escalation for client concerns
About the Candidate
* Results driven, with experience of delivering Hospitality SaaS targets (circa 4+ years)
* First class customer service. Calm and measured approached is vital.
* Accountable and a team player
* Hands on approach to managing customer satisfaction
Package and Benefits
* Base salary of £50k + Bonus
* Remote working in central London
* Employee shared-ownership scheme after probation completion