Team Leader - North West Area
Job posting closing date: 11:59pm Sunday 31st May 2026
Who are we?
Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2023. We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
A look into the role
Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.
As Team Leader you will:
* Lead the store team to follow store policies, standards and practices alongside the Assistant Manager and/or Store Manager.
* Take responsibility for the store in the absence of other leaders (includes keyholder responsibility).
* Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
* Train, manage the workload and support your team, whilst being hands‑on in store – ensuring teamwork to achieve the right resources in the right place at the right time to deliver the best customer experience.
* Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
* Actively promote and get involved in initiatives to support the local community.
* Cover the Post Office when required as part of this role.
Skills for Success
Minimum criteria:
* Be aged 18 years or over and have previous store retail experience, at least 6 months at a supervisory level leading a team in a customer‑focused environment.
* Have a natural ability to listen, interact and communicate with customers and team members.
* Be target‑driven to help the store achieve its business plans/priorities and focused on continuous improvement.
* Be able to inspire everyone to do their best for each other and the customer.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition
We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First
We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork
We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity
We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve, and we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Working Hours
Full‑time permanent position at 37.5 per week, working Monday to Sunday, 6:00am to 11:00pm, with a degree of flexibility required to cover a variety of shifts including opening at 6:00am, closing at 11:00pm and weekends will be expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
We are an equal opportunities employer.
Hightown Avenue Mallusk, Newtownabbey BT36 4RT +44 (0)28 9034 2733 human.resources@henderson-group.com
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