Job Description
ROLE: Aftersales Manager (Automotive)
PACKAGE:
* Basic Salary - £60,000
* OTE – up to £90,000
* Company car
* 33 days annual leave
* Full Time/Permanent
* Working hours: 7: 00 - 5:00 (Flexible)
* Monday - Friday + 1 in 3 Saturday mornings
Overview:
Seeking an experienced and motivated Aftersales Manager to join the team. As the Aftersales Manager, you will be responsible for managing the aftersales operations of the company, ensuring customer satisfaction and driving sales growth. This is a key leadership role that requires excellent communication, organizational, and sales management skills.
Responsibilities:
1. Develop and implement strategies to maximize aftersales revenue and profitability
2. Manage a team of aftersales staff, providing guidance, training, and performance evaluations
3. Monitor and analyse KPIs to identify areas for improvement
4. Ensure efficient and effective handling of customer inquiries, complaints, and warranty claims
5. Collaborate with other departments to ensure seamless coordination of aftersales activities
6. Develop and maintain strong relationships with customers to generate repeat business
7. Implement upselli...