Overview
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for customers in our retail shops, delivering outstanding hospitality and best-in-class service. You will engage warmly with every visitor and promote our online and retail products and services, ensuring that each customer enjoys their time with us. This is a key role in our dynamic retail betting environment.
Starting salary
£12.75 per hour.
Responsibilities
* Provide excellent customer service and host customers in shop to create a warm and inviting atmosphere.
* Promote our online and retail products and services; cross-sell where appropriate and inform customers about promotions.
* Exceed customers' expectations by building effective relationships with customers.
* Assist customers to place bets through betting terminals, telephone services, and in-shop transactions.
* Maintain high shop presentation standards to create an inviting atmosphere.
* Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
* Adapt to different situations while remaining customer-focused.
* Fulfill social responsibility duties by adhering to established guidelines and regulations.
Qualifications
* Proactive and motivated individual who is passionate about achieving results.
* Ability to meet shop goals and targets.
* No previous betting industry experience is necessary; full training will be provided — but your attitude counts.
What we offer
* Competitive salary
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistance Programme (including up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
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