Employment type
Full-time - Fixed-term Maternity Cover
Role
An exciting opportunity has arisen to lead our lovely Guildford branch on a fixed-term maternity cover basis. If you’re a commercially minded, customer-focused leader with a passion for sales, we’d love to hear from you!
Duties and responsibilities
* Be highly sales-driven and commercially aware, consistently seeking opportunities to increase revenue and improve store performance.
* Lead a customer-focused team to maximise sales, exceed targets, and deliver outstanding service.
* Be a hands-on leader, working alongside the team to inspire and motivate, leading by example in all aspects of store operations.
* Manage stock effectively, ensuring the right products are available at the right time, and commercially merchandised.
* Use sales data and insights to drive commercial success and optimise store performance.
* Ensure the customer experience is seamless, keeping them at the heart of all store operations.
* Handle customer complaints efficiently and professionally to maintain high service standards.
* Recruit and develop a high-performing team, coaching and training them to excel in sales and service.
* Maintain a positive, can-do mindset, ensuring the store runs smoothly and efficiently, even in challenging situations.
* Ensure all policies, promotions, and procedures are carried out accurately and on time.
* Maintain high visual merchandising standards, working closely with the Visual Merchandising team.
Requirements
* Excellent communication skills, with the ability to build relationships with customers and colleagues across the business.
* 2-4 years of management and sales experience in a customer service-driven role.
* Proven track record of achieving sales targets and driving business performance.
* Strong leadership skills, with the ability to inspire and develop a team.
* A hands-on approach, with a willingness to get involved in all aspects of store life.
* A proactive, solutions-focused mindset, always looking for ways to improve and solve problems.
* Strong organisational and planning abilities to ensure smooth store operations.
* Keen commercial awareness, with the ability to analyse sales trends and respond effectively.
* Experience in stock management, ensuring optimal levels and reducing shrinkage.
* Strong visual merchandising skills, with an eye for creating an engaging store environment.
* IT competency to manage systems and reporting effectively.
* Competitive salary and great benefits.
* Commission on personal sales.
* Excellent staff discount (after qualifying period).
* 28 days holiday per year (inclusive of bank holidays), rising to 33 days after 5 years of service.
#J-18808-Ljbffr