Overview
The East Lancashire Alliance is recruiting a care coordinator to join the team within the Hyndburn Central PCN. This role will involve working with the various practice sites across Hyndburn Central and may interlink with other teams such as Pharmacists. Initially a fixed term contract of 2 years, with the possibility after that term to extend or become permanent. This role requires the post holder to be flexible regarding the working pattern to ensure all the practices within the PCN are supported according to patient needs. This is NOT a clinical role.
The post holder will provide wide-ranging and efficient administrative support to the Hyndburn Central Primary Care Network (PCN). Typical duties include arranging meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to emails, and other administrative tasks such as minute taking of PCN meetings.
Responsibilities
* Provide a first point of contact for patients and clinicians in coordinating patient care.
* Provide administrative support for the PCN, including organising meetings, dealing with correspondence, document management, preparing short reports, creating spreadsheets, responding to emails, and minute taking of PCN meetings.
* Coordinate the work of healthcare professionals and non-clinical staff including volunteers involved in care of patients registered at GP practices within the wider PCN population.
* Support care of patients registered with practices within the Hyndburn Central PCN and care homes; contribute to tackling health and social care inequalities, with emphasis on promoting independence and partnership-working.
* Support PCN activities with the Enhanced Access Service; assist with staffing rotas, patient referrals, and day-to-day service provision.
* Facilitate MDTs and act as a point of contact for residents, families and professionals to improve continuity of care.
* Develop and implement data collection systems to provide accurate and timely data to monitor and evaluate services.
* Support coordination and delivery of MDTs within the PCN; plan and organise meetings; take minutes and ensure they are shared/uploaded where appropriate.
* Gather information, identify anomalies, and summarise information from member practices for the PCN and wider group as necessary.
* Provide navigation and signposting for people and their carers across health and care services; work with social prescribing link workers and other primary care professionals.
* Signpost and organise appointments, follow-ups or other actions to deliver high-quality, compassionate care.
* Monitor tasks to ensure completion and care is delivered through regular audits of the clinical system.
* Work with Care Homes and other partners to support vaccination programs and other health services where appropriate.
* Work with other PCN Additional Roles staff and Federation teams to identify patient service needs or inequalities and develop projects or initiatives to support patient care.
* The list of duties is not exclusive or exhaustive and may be updated as required.
Qualifications and Experience
Essential
* Demonstrable commitment to professional and personal development.
* Proficient in MS Office and web-based services.
* GCSE Maths & English.
* Minimum of 1 year of experience working with healthcare professionals or in NHS/social care or a relevant field.
* Excellent interpersonal, organisational and administration skills.
* Experience handling confidential/sensitive information and providing advice/signposting to service users.
Desirable
* NVQ Level 3 or equivalent and/or relevant basic/first-level professional qualification.
* Access to own vehicle and clean driving license.
* Experience coproduction with patients or service-users; experience using technology and digital tools to support health and wellbeing.
* Knowledge of Information Governance, data quality, and medical patient systems; understanding of health and social care processes.
Skills and Abilities
Essential
* Able to prioritise and manage own workload.
* Able to work as part of a team.
* Experience coordinating and liaising with multiple stakeholders to meet specified outcomes.
Desirable
* As above, plus additional experience as noted in qualifications/descriptions.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to check for any previous criminal convictions.
Employer details
Employer: East Lancashire Alliance
Address: Peel House Medical Practice, 1 Paradise Street, Accrington, Lancashire, BB5 2EJ
Other locations may include multiple practices within the PCN footprint as listed in the original job description.
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