Posted: 19h ago
The role
Job Description
My client are ideally looking for a local candidate in Worcester, this is a fully-onsite role (5 days) and requires occasional local travel - driving licence essential.
Job Responsibilities
- Handle incidents and service requests escalated from First Line Support.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Provide remote and on-site support for end users across the organisation.
- Support core business applications, operating systems, and peripherals.
- Configure and install hardware such as laptops, printers, and other devices.
- Perform software installations, updates, and patch management.
- Manage user accounts, permissions, and access rights.
- Assist in monitoring system performance and network connectivity.
Skills Required
- Previous experience in a 1st/2nd line support role.
- Experience supporting - Win 10/11, Intune, M365 (Teams, SharePoint, OneDrive, Outlook), Azure AD and Exchange Online.
- Understanding of ITIL principles and service management practices
