* Role: Scheduling Coordinator/Administrator
* Start date: 16/03/2026
* Duration: 6 months +
* Pay rate: £14 p/h + £2 p/h holiday pay
* Location: Farnborough Business Park, Hampshire, GU14 7DL
* Working hours: Monday – Friday 9:00 – 17:00
We are recruiting for a Scheduling Coordinator to support a large-scale national project replacing Virgin Media routers across the UK. This role involves direct customer contact, engineer scheduling, and the use of a ticketing system to manage appointments and ensure a seamless router replacement experience.
Requirements:
* Previous call centre experience or experience in a similar role, ideally within the telecoms industry
* Confident telephone manner and strong interpersonal skills.
* Ability to work in a fast-paced, high-volume environment.
* Experience using ticketing or scheduling tools – Remedy experience preferred.
* Strong organisational and time-management skills.
Key Responsibilities:
1. Use the Remedy ticketing system to manage and update customer cases.
2. Schedule engineers to visit customer properties to replace routers.
3. Make outbound calls to customers to confirm availability and arrange suitable appointment times.
4. Liaise between customers and field engineers to ensure smooth and timely job completion.
5. Update records accurately and maintain clear communica...