Contract Type: Full-time (37.5 hours), Fixed term (ending on 06/07/2026) (MAT cover)
Location: Kingston, Kingston International Study Centre
Salary: up to £30,000 per annum
To be a member of the Centre’s Student Experience Team with accountability for an area of the activities undertaken by the Data and Operations Team, for example: data management & governance; exams, assessments and academic administration; compliance: student enrolments, attendance.
To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.
The post holder will report to the Student Experience Leader and will line manage Student Experience Officers Data and Operations Officers for their specialist area in addition to carrying out administrative tasks.
ABOUT THE ROLE
* Ownership of the Centre’s definitive datasets and student results, ensuring accuracy and currency.
* Produce data driven reports for the Head of Centre/other members of the team as requested.
* Development and maintenance of the Centre’s annual ‘Calendar of Governance/Business’.
* Act as secretary to relevant boards, meeting and committees, ensuring these are minuted.
* Ensure Study Group policies and standard operating procedures are implemented.
* Support management teams in preparation for quality assurance and enhancement activities.
* Contribute to the production of the Annual Monitoring Report and other evaluative and reflective documents, for submission to Study Group and the university partners.
* Update student bookings with Study Plan changes, including booster classes and exam resits.
* Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
* Support the management with MAB and PAB organisation.
* Oversee the payroll process for sessional staff.
* Coordinate and motivate the Data and Operations Officers to contribute to ensuring the best possible student outcomes and student experience.
* Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team.
* In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.
* Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
* Facilitate, encourage and support staff to participate in regular personal development activity.
* Recruit new staff as required according to Study Group policies and procedures.
* Support local awareness raising of compliance requirements and procedures.
* Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.
* Contribute to the production of the relevant parts of the Annual Monitoring Report.
* Contribute to governance committees and groups as required.
* Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to data and operations functions.
* Analyse data and feedback from a wide variety of sources to monitor impact relevant to student progression and experience.
* Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
* Assist in organising and delivering student events such as induction, transition and enrichment activities.
* Undertake any part of the administrative tasks and cover for members of the Student Experience team as required.
* To foster productive relationships with internal and external stakeholders.
* Any other duties as required by the Student Experience Leader or Centre Director.
ABOUT YOU
* Bachelor degree (or equivalent experience to demonstrate ability to work and think independently).
* Administration or management training or qualification.
* Higher level safeguarding training.
* Line management of staff.
* Supporting students in an educational context.
* Working to develop, build and maintain the Student Experience.
* Working in a regulated environment.
* Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance.
* A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting.
* A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work.
* Ability to work collaboratively within a team and across functional areas, adopting a flexible working style.
* Excellent IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies.
* Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change.
* Understanding the implications of you and your team's work in the wider context of the ISC and externally.
* Ability to understand other team's functional areas.
* Ability to solve problems by thorough investigation.
* Ability to consider potential issues and put measures in place to deal with implications.
* Experience of leading a team or the supervision of a suitably complex task or project, which achieved a successful outcome.
* Experience providing feedback to another person about their performance, which achieved a positive improvement.
* Experience in HR duties, such as delivering training and/or taking part in the recruitment process.
* Experience of making judgements on support requirements with the ability to choose an approach that coordinates the workload within the team.
* Ability to complete complex processes independently and to manage the Student Support Team to follow instructions to achieve key deadlines.
* Ability to delegate activities and take responsibility for overseeing the successful completion.
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace.
We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.
We believe that the best person for the job should be selected based on skills and experience alone.
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