Programme Manager | Brand Global
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FUNCTION: OPERATIONS
REPORTS TO: JLR Programme Director
REPORTING OFFICE: BIRMINGHAM/LONDON
ROLE OVERVIEW:
This role oversees the delivery and project management of all work going through the Brand Global team. They are responsible for ensuring that projects hit required milestones and gateways, mitigating and escalating when needed both internally and to the client.
Working in partnership with Buisness Director and Account leads to ensure successful delivery to JLR. The Programme Manager is a key stakeholder for forecasting as part of quarterly business planning, alongside managing a team of project managers.
The Programme Manager is key to ensure the integration of all channels through end to end management of a programme. They work closely with the Senior Launch Operation Managers to be aware of upcoming nameplate projects while also working with Resource Directors to ensure teams are aware of when work will hit across departments.
MAIN RESPONSIBILITIES:
PRIMARY FOCUS - The Programme Manager will:
* Take ownership of project delivery for Brand Global projects, escalating risk to senior ACCN and JLR client stakeholders and mitigating accordingly.
* Create and manage project plans. Report, track and manage project milestones and gateways.
* Work with the wider Accenture Jaguar Land Rover Team including Account Management, Resourcing, Project Management and Production teams to communicate key deadlines and future project forecasts.
* Lead weekly Brief Triage meeting as part of Global team.
* Input into Demand Capacity forecast and own Brand Global programme plan.
PROJECT MANAGEMENT - The Programme Manager will:
* Lead the project management and delivery of Brand Global projects.
* Key stakeholder for Demand Capacity forecasting and sharing of projects with resourcing teams.
* Manage and update reporting dashboard that allows senior stakeholders an overview of project health by project milestone/gateway.
* Attend and steer client/agency briefings, becoming the “go to person” for Brand Global timelines.
* Manage project milestones and gateways in accordance with the implemented roadmap and RACI principles.
* Escalate risk to delivery or project health, providing mitigation plans when required.
ACCOUNTABILITY- The Programme Manager will:
* Own the delivery for Brand Global projects.
* Owner of Brand Global Project Plans identifying project steps and gateways
* Monitor out of scope situations and agree appropriate action with JLR Delivery Lead.
* Set clear expectations and work with the team to deliver on Accenture Song and JLR priorities and deliverables
* Proactively identify risks to delivery, escalating when necessary to avoid commercial risk and impact to SLA’s.
* Manage risk and provide mitigation plans to limit Stage Gate and reveal deliverables impact.
* Own and manage JLR Global Triage meeting.
* Work with Resource Directors to ensure accurate resource for projects and any over capacity is escalated accordingly.
COLLABORATION- The Programme Manager will:
* Key stakeholder for QBR Demand Forecast process, inputting into timelines and when work will land across the agency.
* Actively strive to support and contribute to the output of the wider team and agency
* Keep all relevant departments informed about project status
* Establish and maintain strong relationships across Acenture Song as the go to person for project timelines.
* Running integrated brand status.
Qualifications & Experience
· 7+ years' experience of project management role
· Exceptionally organised with excellent attention to detail
· Agency experience strongly preferred in E2E advertising campaigns including brand campaigns
· Ability to manage and prioritise a complex and varied workload
· Confident in being client facing and presentation skills
· Proficient in Excel, Powerpoint & Sharepoint
· Experience with Workfront (SynOps for Marketing) beneficial but not essential
· Project Management & operations focused
· Experience in mitigation plans and programme management
· Excellent oral and written communications skills
· Solid analytical, problem solving and decision-making skills
· Adept at working effectively under pressure and meeting deadlines
· Ability to work autonomously
· Jaguar Land Rover or automotive experience beneficial
About Accenture
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