Description
Service Delivery Field Manager
Reporting to: Regional Service Delivery Manager
Hours: Full time (Monday to Saturday 45 hours a week, between 7.30 -5.30pm shift pattern)
1 Saturday per month, paid as over time.
Location: Carlisle
Salary: We provide a competitive starting salary up to £40,000 per year.
Additionally, you can earn a target bonus of 20% of your salary, along with extra pay for one additional Saturday per month.
With these incentives, your on-target earnings can reach up to £48,000 per year!
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
About us
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose
Reporting into the Regional Service Delivery Manager, the Field Manager will be responsible for a team of Installers, service engineers and maintenance engineers. The role will consist of managing the engineers and being accountable for their performance.
Regular quality and safety audits will need to be carried out to ensure we are installing safely and to the highest quality standard. You will also be required to liaise with customers, so excellent customer service is a must.
Key Responsibilities
Reporting into the Regional Service Delivery Manager, the Field Manager will be responsible for a team of Installers, service engineers and maintenance engineers. The role will consist of managing the engineers and being accountable for their performance.
Regular quality and safety audits will need to be carried out to ensure we are installing safely and to the highest quality standard. You will also be required to liaise with customers, so excellent customer service is a must.
The Field Manager will provide leadership to their peers, and performance manage where required.
Key Responsibilities:
* Trouble shooting complex customer installations across our UK network supporting both our partners and in-house engineers.
* Assist in the successful deployment of new installation cities and expansion of existing areas ensuring exceptional customer experience.
* Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network.
* Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality.
* Champion H&S in the field – completing regular audits, reporting all findings back internally.
* Installation of our FTTP product into customer premises where required.
* Coach and develop new and existing engineers. Carrying out performance management where required to ensure business KPIs are met.
* Organise and schedule works to be completed to all field staff.
* Complaint management, implementation of best practices to reduce customer complaints.
* Onboarding Field Engineers and providing field trai
Skills, Knowledge & Expertise
* Experience working in a similar role, working on or on behalf of the Openreach Network.
* Experience Coaching/Developing Engineers with similar experience line managing.
* Experience with performance management and disciplinaries.
* Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
* Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
* Excellent organisational skills.
* Clear and concise communication abilities.
* Physical fitness for manual handling tasks.
* Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
* A proactive approach to improving efficiencies and working smarter.
Qualifications required:
* Must hold a full UK driving Licence for minimum 12 months.
* SA001, SA002, S7, S8 or equivalent
* IPAF 1b
* NRSWA unit 2 (minimum)
* Splicing and testing
* SMART AWARDS preferable
* Have telecommunications experience or transferable skills.
Job Benefits
* Equity – yes, a real part of the company!
* 25 days holiday plus bank holidays
* Pension scheme that matches your contribution up to 8%
* Phone allowance.
* Health care cash plan
* Cycle to work.
* Employee assistance programme
* PPE and Uniform provided.
* IT equipment provided.
* Discounted Gym memberships
* Retail offers – discounts from recognisable brands
* Company Events
* Annual Bonus up to 30% of salary (discretionary of the business)
* Free YouFibre broadband if you are within our area, plus friends & family discount.
* Life assurance giving you cover of 4 times your basic salary.
* Colleague referral scheme of £500.
* Continuous development and long-term career prospects
Like what you see? Here’s what happens next:
1. Send us your application via our Careers Site or Job Boards.
2. Recruitment screens your application against our essential criteria.
3. Hear back from us within 2-3 days of application submission with an outcome/next step.
4. If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group
Building your fibre future!
Netomnia is investing in and building a new full-fibre network right across the UK. Future proofing homes and businesses with a reliable, high-quality, and high-speed internet connection.
With live networks already across several towns and cities in the UK, and many more planned, we are dedicated to bringing forgotten parts of the UK into the digital revolution.
Utilising revolutionary in-house planning tools and build techniques to rapidly deploy our network, ensuring that we reach our goal of 1 million UK premises by 2023!