We are looking for an SERVICE ADVISOR to join a main dealer based in Barnstaple – representing 3 quality brands with a great reputation.
You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.
The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall.
Efficiency, alongside a top-quality customer service, will be your priorities.
Key activities will include:
* Processing Aftersales bookings via face to face, telephone and internet contact.
* Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
* Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
* Presenting and upselling approved products and services.
* Completing all related administration (invoicing, data inputting etc)
To be considered, you’ll need to have occupied a face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience. Motor trade-specific is an advantage, but not essential. You’ll need to be eager to learn specific brand processes, and have a good standard of IT competency, professional in appearance and well spoken.