Overview
Redchurch Townhouse features 37 bedrooms ranging from Tiny to Large and individually designed in 1950s and 1970s styles, with retro chandeliers and mid-century armchairs. On the ground floor you will find a Cecconi's restaurant and bar serving our infamous lobster spaghetti, as well as house favourites veal Milanese and homemade pizza and pasta.
The Role At Soho House the Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff. You will ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Responsibilities
* Partner with General Manager and management team to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience.
* Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through storytelling, demos, guest speakers, "Cook House & House Tonic" and "Club School".
* Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service.
* Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview.
* Support new hire onboarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable.
* Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns.
* Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
* Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
* Maintain the highest level of appearance at all times.
* Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently.
* Ensure employee compliance with company standards and policies and external regulations.
Qualifications
* Up to 1-2 years' experience in a busy hospitality venue within a management capacity.
* Innovator and influencer with previous experience managing F&B operations.
* Excellent interpersonal skills and ability to build relationships (internal and external).
* Strong attention to detail.
* Excellent customer service.
* Fluent in English.
* Organised and reliable.
* Ability to work and maximize relationships within a diverse team.
* Computer literacy within Opera, Micros and Adaco advantageous.
* Full understanding of local authority requirements.
* Personal licence holder.
* SIA knowledge, understanding and experience.
* Permanent.
* Full-time.
Benefits
* Weekly Pay.
* Team meal while on shift prepared by our chefs.
* £20 Taxi Contribution for late shifts.
* Clothing Allowance.
* Every House Membership.
* 50% off Food & Drink, 7 days a week.
* Staff Room Rate; Any Bedroom, Any House, $100 a night.
* Private Health and Dental Care.
* Life Assurance.
* Day off on your birthday.
* Up to 50% Staff Discount on Cowshed & Soho Home.
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions.
* Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally.
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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