Main Purpose of the Role
As a Conveyancing Lead, you will motivate, coach, monitor and lead a small team of conveyancing professionals carrying 60 - 70 live files, to achieve high standards in conversion, compliance, and client care.
Key Tasks and Responsibilities
* Team Leadership: Lead your team with diligence, ensuring adherence to Dezrezlegal's policies, procedures, and professional standards to protect the interests of clients, mortgage lenders, and Dezrezlegal.
* Relationship Management: Cultivate and maintain strong relationships with team-assigned introducers through regular updates, review calls, and ad hoc support.
* Performance Analysis: Monitor and analyze your team's file performance, offering solutions to meet targets related to completions, client feedback, timeframes, and revenue.
* Escalation Handling: Serve as the first point of contact for legal and client care queries, introducer issues, and complaints that originate from within your team.
* Compliance Oversight: Act as the first point of escalation for Anti-Money Laundering (AML) and Source of Funds matters within your team's file load.
* Reporting: Provide regular performance reports to the senior management team, using data analysis to identify areas for improvement.
* Team Collaboration: Work with support departments to promote a culture of teamwork and client care prioritization within Dezrezlegal.
* Strategic Contribution: Actively contribute to the Dezrezlegal Executive Team, supporting the strategic development of the business to ensure ongoing growth and success.
Experience:
* Minimum of 3 years of post-qualification experience managing a mixed residential conveyancing caseload of 50 files or more.
* Extensive experience with various residential conveyancing types, including Leasehold, New Build, Shared Ownership, Unregistered, and Auction properties.
* Proven ability to manage relationships with introducer partners.
* Proficient in IT, including basic MS Office applications and case management systems.
* Comprehensive conveyancing knowledge from instruction to file closure
Why Join Us?
✅ Fully remote or hybrid work structure - we have established processes around collaboration/culture to ensure inclusiveness & engagement.
✅ Socials - We have regular online social events & hold annual off-sites (in person).
✅ Manageable caseloads – quality over volume, ensuring the best client outcome
✅ Work with purpose - help drive our existing customer excellence
✅ Premium service model – clients choose this firm for expertise, not low fees.
✅ Strong reputation – Our Google/Trustpilot reviews are testament to this
✅ Unrivalled support – fantastic support staff and a post-completion team
✅ Genuine work-life balance – a culture that values people, not just profits
What next?
Apply today and our Talent Acquisition Specialist will be in touch to have a discussion & clarify any questions you may have.