Located in Knightsbridge on the edge of Hyde Park, Bvlgari Hotel London represents the very best of modern luxury where Italian artistry, refined service and attention to detail define every guest experience. At the heart of this offering sits the Bvlgari Spa, one of Londons most prestigious wellness destinations, celebrated for its discretion, precision and deeply personalised care.
We are looking for an inspiring Spa Operations Manager to join our Spa leadership team someone who thrives on being present, visible and truly connected to both guests and colleagues. This is a hands-on, floor-based leadership role, ideal for a natural host who enjoys leading from the front and takes pride in shaping exceptional experiences in real time.
About The Role
Reporting to the Spa Director, you will play a central role in the daily operation of the Spa, spending the majority of your time within the reception and treatment areas. You will support teams as service unfolds, oversee the seamless flow of the guest journey, and ensure treatment standards, service delivery and presentation consistently reflect the calm confidence and exacting standards of the Bvlgari brand.
This role offers a unique balance of people leadership, operational excellence and guest connection. You will coach and mentor reception and therapist teams on the floor, safeguard exceptional treatment quality, support retail and revenue performance, coordinate training and SOP excellence, and act as a trusted senior presence including providing leadership cover and Duty Management support when required.
Above all, you will help create an environment where both guests and colleagues feel genuinely cared for, supported and inspired to deliver the very highest levels of service.
Key Responsibilities
Being a visible, supportive leader on the Spa floor across reception and treatment areas
Ensuring a seamless, personalised and emotionally engaging guest journey from arrival to departure
Supporting reception and therapist teams during peak periods and complex service situations
Upholding exceptional treatment standards, hygiene, presentation and brand compliance
Coaching teams in real time on service behaviours, retail confidence and luxury standards
Coordinating training, SOP implementation and brand immersion
Supporting retail, utilisation and revenue performance through service-led selling
Building strong working relationships with internal stakeholders and external partners
Stepping into senior leadership and Duty Management responsibilities when required
What We Are Looking For
You will bring proven experience in a spa operations or management role within a luxury hotel or premium wellness environment, with a strong understanding of both treatment delivery and spa reception operations.
You will be a confident, calm and visible leader with exceptional attention to detail, a natural instinct for luxury service and a genuine passion for developing people. Equally comfortable supporting teams on the floor and overseeing operational standards, you lead with warmth, authority and professionalism.
Why Join Bvlgari Hotel London
At Bvlgari Hotel London, you become part of an iconic luxury brand renowned for its elegance, craftsmanship and uncompromising service standards. We offer a supportive and inclusive working environment where development is encouraged, excellence is recognised and wellbeing is valued.
You will work alongside talented hospitality professionals who share your dedication to refined service and meaningful guest experiences representing a brand where every detail matters, for our guests and for our people.
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