Job Function:
Reporting to the Service Manager, the main purpose of the job is to carry out high standard diagnostics, servicing and repairs to John Deere and other turf/groundscare machinery equipment for new and existing customers.
This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.
Essential Duties:
* Service and maintain John Deere and other garden and commercial equipment to the manufacturers’ specifications.
* Repair and service machines to the agreed work plan to bring them up to the required standards.
* Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer.
* Ensure due care is given to customer and company property.
* Provide the best possible levels of customer service at all times.
Skills & Qualifications:
* Experience - knowledge and experience working on a variety of garden and commercial turf machinery
* Use of field based diagnostic tools and equipment is essential.
* Relationship Builder - ability to interact with customers and develop/build a relationship that ultimately delivers a positive, satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
* Communication - ability to effectively communicate both internally and externally.
* Present a professional image at all times.
* A valid driving licence is essential.
Company Benefits such as - Healthshield Cash Back Plan, Employee Assistance Program, Long Service Awards, Financial Wellbeing Meetings, Company Pension Scheme, paid holiday plus Bank Holidays, Company van for work purposes, as well as overtime opportunities.