We love what we do, we’re proud of our brand and excited for the future.
We are excited to announce that we have an amazing opportunity that has become available within our TrustFord dealership based at Barnsley. We are seeking an experienced 1st line Helpdesk technicians to join our current team of Customer Support Specialists to help them support our internal colleagues with their IT needs.
The daily workload on the Helpdesk can be varied especially at peak times for the business therefore, we are looking for candidates who will be able to adapt quickly to varying pressure. An ability to multitask, prioritise, organise and think pro-actively are key to being successful within this role.
A typical working day consists of providing a high level of IT customer support to all colleagues within TrustFord through different means of communication, mainly over the phone but also emails, Webex and remote support. Each issue can vary in technical ability therefore you will have the great opportunity to work alongside our Technical and Infrastructure teams to help build and develop yourself.
Working hours are:
1. Monday - Friday: 8am - 5pm (1 hour lunch)
2. Rotating Saturdays: 8am - 12pm (Time taken back in lieu)
Main duties:
You will:
3. Provide professional and basic IT Support through the use of phone calls, emails and live chat.
4. Log and manage support tickets to ensure responsibility and tickets are maintained, kept up to date with all relevant information and within SLA.
5. Will also carry out admin related tasks such as starters and leavers checks, change of contract tasks.
6. Liaise with other departments within the company to ensure we are driving the standard in customer care.
Requirements:
7. Have previous IT Helpdesk and customer service experience.
8. Ability to communicate well with all customers with varying technical abilities.
9. Experience working within a high-pressure environment.
10. Punctual, reliable, conscientious and an excellent communicator.
11. IT Helpdesk experience: 1 year (Required).
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This is a Hybrid role working on site and also from home (the first 6 months during probation will be worked from the office full time, you will then move on to hybrid working from month 7).
In addition to receiving a competitive salary, for the right candidate this position will offer:
Industry leading package
12. 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
13. Pension Scheme & Life Assurance
14. Ford Privilege vehicle purchase scheme
15. Discount on Service, Bodyshop and Parts
16. 1 day each year to volunteer for a charity of your choice
17. Cycle to work purchase scheme
18. Access to Perks at Work discount website