Responsibilities
* Monitor service and availability levels for a high-profile account; regularly check stock levels and ensure customer needs are met.
* Liaise with internal departments to resolve issues; maintain effective cross-team communication for problem-solving.
* Handle customer queries promptly and professionally; communicate with both store-level and head office representatives of the customer.
* Participate in display planning according to guidelines provided by Category Management; ensure displays are accurate and meet requirements.
* Provide administrative support for account planning, including data analysis, reporting, and documentation.
* Coordinate test orders and report on them before live call-off; identify issues that could affect fill rate and coordinate with relevant departments to resolve them.
* Publish barcode and pricing details to the customer, especially for re-plans and pocket swap activities; communicate timely to maintain service levels.
* Support everyday and seasonal activities related to the account; collect information for merchandising and ensure in-store display unit compliance.
* Participate in specific projects related to the high-profile account (e.g., strategic planning, product launches or other initiatives).
* Location: Head office is based in Dewsbury, West Yorkshire, with hybrid working.
Qualifications / Skills
* Effective customer service, communication, and attention to detail; ability to manage administrative tasks, prioritise work, and stay organised.
EEO / Diversity and Inclusion
* Proud member of the Disability Confident employer scheme.
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