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NOC Engineer
Job Description
NOC Engineer (Network Operation Centre Engineer)
Full Time, Permanent
37.5 hours per week, Monday-Friday (9:00am-5:30pm)
SC Clearance Eligibility REQUIRED
Farnborough Business Park (GU14 7JP) Office based role
Telent are looking to hire a NOC Engineer to join the Network Operations Centre team in Farnborough. If you are someone who has a keen interest in Network Monitoring, Network Troubleshoot & Fix, and are looking to learn and develop your career further, then this is the right role for you!
The NOC Engineer role will support a 24/7 Network Operations Centre, however, this work pattern is based on Monday-Friday, 37.5 hours per week (9:00am start, 5:30pm finish). The NOC Engineer role is based at our new Telent Camberley office (Farnborough Business Park, GU14 7JP) with a potential future opportunity to work from home 1 day per week.
NOC Engineer - What youll do:
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* Provide remote technical support for the Network Services customer base, including troubleshooting, diagnosis, and data analysis of Network Infrastructure.
* Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels.
* Support Telents change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact.
* Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection.
* Notify customers and third parties of technical issues, outages, and remediation statuses.
* Develop trend analysis and root cause analysis to support Incident and Problem Management processes.
* Review performance reports to identify trends and assist the Problem Management Process in improving future issue resolution.
* Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
NOC Engineer - Key requirements:
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* Possess some relevant NOC Engineering experience or similar experience of troubleshooting and fixing Networks related problems
* We are also open to applications from anyone with experience within an IT Service Desk Analyst / Service Desk Engineer role or a similar troubleshoot and fix / triage background
* CompTIA A+ certification (preferred)
* CompTIA Network+ (desirable but not essential)
* CCNA or JNCIA (desirable but not essential)
* CCT / CCST Cisco (desirable but not essential)
* CompTIA ITF+ (desirable but not essential)
* Possess a willingness to learn and develop
* Adaptable to changing situations and able to prioritize workload / urgency of tasks
* Respect others and the process, and able to work well in a team environment
* Live within a commutable distance to Farnborough Business Park
Telent - What we offer:
A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.
The additional benefits with this role:
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* Uncapped overtime when available
* 26 days annual leave, plus bank holidays, and the option to purchase or sell annual leave days each year
* Company matched pension scheme
* Growth and development opportunities
* A range of family friendly policies via the Telent Flexible Benefits platform
* Occupational health support and wellbeing Portal
* Discounts on Cinema, Restaurants and Shopping with Telent Reward & Discount scheme
Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. xjlbheb People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
We are guided by our values and behaviours:
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* Be Inclusive
* Take Responsibility
* Collaborate
* Be Customer-focused
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