As a Site Support Engineer, you will provide technical support services across our UK sites. In this role, you will facilitate new site deployments and mobilisations, as well as offer general IT support. This position covers the East Mids and South East regions.
Key Responsibilities
* Set up and maintain remote site networks, and document those networks
* Collaborate with the service desk team to resolve and support issues onsite at remote offices
* Liaise with the service desk to ensure support needs are met at the sites
* Configure hardware for deployment at sites according to build specifications and customer requirements
* Configure network devices following security best practices and build specifications, ensuring they are pre-tested
* Work as part of a team to achieve first-time fix results onsite
* Provide excellent customer support, ensuring needs are met and exceeding expectations through quality service
* Adhere to all systems, procedures, and processes to maintain accurate company and customer information
* Deliver services in line with Service Level Agreements, meeting targets
* Handle priority incidents, escalating as necessary to 3rd line support and IT management
* Stay current with the latest desktop, mobile, and network technologies
Skills, Knowledge, and Expertise
* Full clean UK driving license
* Experience with desktop and server operating systems
* Network hardware configuration and troubleshooting skills
* Knowledge of wireless network systems
* Experience with printing technologies
* Strong analytical skills to approach problems from different angles and make quick decisions
* Excellent written and oral communication skills
* Strong interpersonal skills
* Ability to communicate ideas in business-friendly and user-friendly language
* We offer a competitive salary based on experience and a full benefits package.
* Network Plus is an Equal Opportunity Employer, celebrating diversity and ensuring non-discrimination based on protected characteristics.
* We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
* We prioritize privacy and security; by applying, you agree to our privacy policy.
Network Plus delivers essential utility and infrastructure services for major UK providers across various sectors. We value diverse experiences and perspectives, fostering an inclusive environment where all employees can thrive and contribute.
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