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Job Details
This role is in support of Cencora's third party logistics service in Europe operating through our Alloga business.
Role Overview
As a Client Account Manager, you'll manage a portfolio of Order to Cash clients, owning the day-to-day relationship and ensuring service delivery meets (and improves beyond) expectations. You'll lead structured quarterly business reviews, drive continuous improvement, protect contractual and commercial position, and identify opportunities to grow existing accounts (including value added services). This role reports into the Senior Client Account Manager within a team of 9.
Location
South Normanton, Derbyshire – On-site / office-based (with occasional client travel as required)
Working Hours
40 hours per week, Monday–Friday (9:00am–5:00pm)
Key Responsibilities
Service Delivery & Client Management
Build and maintain strong, professional relationships with Alloga's existing client base, aligned to company strategy.
Represent Alloga confidently in client communications across face-to-face meetings, virtual meetings, calls and email.
Ensure client enquiries are handled promptly and proactively communicate issues and resolutions.
Agree and lead quarterly (minimum) business review meetings per client, with clear agendas and documented minutes/actions saved in the Client Accounts folder.
Identify, scope and support delivery of new business and value added services for existing clients; liaise internally where clients request services not currently available.
Support the Implementation Manager to ensure successful go-lives for new business.
Take ownership of client service issues.
Ensure appropriate incident/deviation reporting is initiated and owned by relevant departments and involve Quality where required.
Work closely with Contract Operations Managers for clients with 3PL storage and distribution activity.
Support client survey activity: secure responses, review feedback, contribute to improvements and client action plans.
Strategic & Storage Planning
Understand evolving client requirements (e.g., storage needs) and how these align to Alloga's strategic direction.
Support the annual full-service storage review, capturing 1, 2 and 3-year forecasts for each client.
Compile weekly storage reporting by client/product type; manage requests for additional space in line with defined process and contractual commitments.
Contribute to change controls where required (e.g., client moves between buildings).
Commercial & Contract Management
Protect account health by escalating significant risk.
Ensure all accounts are commercially viable and supported by current agreements/contracts.
Review commercial position at least annually and keep Client Account Plans updated (at least quarterly).
Ensure inflation-linked price increases are implemented as defined in agreements and manage early-stage commercial discussions where renewals may be complex.
Capture chargeable activity/value added services and agree rates where needed to enable appropriate cost recovery.
Reporting & Administration
Produce and report monthly KPIs and performance updates (including supporting the Managers Business Review presentation).
Contribute to monthly completion and improvement of the Client Account Managers Dashboard and associated tools (e.g., Client Matrix).
Maintain QMS/client records and support due diligence/profile change processes.
Update contractual risk tracking for current, expiring and overdue contracts.
Compliance, Quality & Business Continuity
Maintain working knowledge of relevant regulatory requirements (including GDP) and support compliance with GDP/GMP (as applicable) and ISO certifications.
Maintain awareness of Business Continuity plans and support recovery communications where required.
Keep informed on industry topics impacting operations (including import/export considerations).
Skills And Experience Required
Strong planning and prioritisation skills; comfortable working with autonomy within a collaborative team.
Proven client-facing account management experience, with strong capability in contracts and commercials.
Confident communicator with strong relationship-building skills and the ability to influence across internal teams and external stakeholders.
Highly competent with Microsoft Office – particularly Excel – with strong presentation and reporting capability.
Understanding of supply chain/warehouse concepts is beneficial; pharmaceutical/FMCG experience is advantageous.
Driving licence required (occasional travel may be needed).
Benefits
Opportunity for Annual bonus
Company pension - with the company doubling contributions to 12% (i.e. 6% Employee Contribution, 12% Employer Contribution)
Join a small, close-knit team with strong cross-department collaboration and visibility across the business
Opportunity to work with colleagues across the wider Cencora organisation.
Be part of Cencora, a global pharmaceutical services organisation
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned