JOB SUMMARY Soltherm External Insulations LTD is seeking a Customer Service & Warehouse Coordinator to join our team in Milton Keynes. This role is 60% customer service and 40% warehouse coordination, ensuring smooth operations in both areas. The ideal candidate will be a loyal, hardworking individual with the ability to work both independently and as part of a team. They must be highly organised, efficient, and passionate about delivering excellent customer service, while also being comfortable handling warehouse responsibilities. KEY RESPONSIBILITIES • Order Processing: Accurately process, monitor, and manage customer orders, forms, applications, and requests. • Customer Support: Respond promptly to customer inquiries via phone, email, and other communication channels, ensuring satisfaction and professionalism. • Issue Resolution: Acknowledge and resolve customer complaints, escalating issues when necessary. • Product Knowledge: Maintain an in-depth understanding of Soltherm's product range to provide accurate information and support. • Customer Communication: Serve as the main point of contact for key accounts, relaying important information to internal teams or other departments as required. • System Management: Effectively manage customer data in the IFS system, ensuring all records are up to date. • Documentation: Keep accurate records of customer interactions, orders, projects, and comm...