Senior Project Officer – LeedsGraphicDesigners.co.uk
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About The Role
You will lead the planning, design and delivery of user research with users of the team’s data products to understand their needs and requirements and work with the development team to design potential solutions. The team has recently started embedding user‑centred approaches in its work. You’ll have the chance to embed user research as a critical function within the team and make a meaningful impact for data users in an evolving environment. If you’re interested in how data is used and enthusiastic about delivering improvements for the public sector, this role is for you.
This is a hybrid working opportunity based at 169 Union Street, SE1 0LL.
What your day will look like
* Produce research outputs that inform design so that our data products work well for users and achieve the desired business outcomes.
* Establish user research as a function within the Funding Policy and Systems team. Set standards and behavioural expectations for researchers and embed user research as a function into the delivery of all data products.
* Directly lead research of our data products, working in the open with the user at the centre of all you do, including working across multiple workstreams concurrently.
* Apply a range of research methods to identify user needs and requirements, refine concepts, and test solutions with data users. Create research and analysis plans to help gather evidence to guide decision‑making in nuanced areas where simple answers are not possible. Collaborate with the multi‑disciplinary team to explore research findings in more depth, share knowledge and expertise, and support decision‑making.
* Analyse research findings to draw out key insights; communicate key insights and recommendations to the multi‑disciplinary team and its stakeholders. Translate the vision into prioritised, deliverable user stories backed up by evidence. Create wireframes to visualise and test design concepts, and lead the design of data product solutions to share with the development team.
* Contribute to the refinement and prioritisation of the Data and Systems Roadmap.
* Build up an internal research and insight knowledge base. Maintain a research repository and standardise processes that enable the team to plan, deliver, and apply quality research.
* Act as an advocate for user‑centred design and development by highlighting its benefits to internal stakeholders. Help them understand agile ways of working as well as the user researchers skill set.
* Apply an agile mindset to all aspects of your work. Create a fast‑paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
* Manage staff and resources as allocated to the job in accordance with the Authority’s policies and Code of Ethics and Standards.
* Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, supporting the delivery of key workstreams across the team as required, and participating in multi‑disciplinary, cross‑department and cross‑organisational groups and project teams.
Skills, knowledge and experience
To be considered for the role you must meet the following essential criteria:
* Deep experience of delivering qualitative / user research studies including planning, recruitment, execution and analysis across the full product lifecycle, ideally with a focus on improving business processes and data products.
* Research communication skills. Can explain what users need from us succinctly, to a diverse, non‑expert audience. Demonstrates a strong track record of collaborating, building trust, and managing expectations across teams.
* Experience in product thinking and leading a user research function that functions effectively within the product development lifecycle. Ability to build and execute a backlog of work, translating user needs into user stories for the product team to deliver against.
* Analytically rigorous with an understanding of methodological validity of qualitative and quantitative data.
* Highly data literate with an ability to clearly articulate data challenges faced by users.
* Experience of working across modern technology platforms including workflow management (e.g. MS Planner / Asana) and collaborative working software (e.g. Lucid / Miro). Proficient in Microsoft Excel.
* Experience using software to build dashboards e.g. PowerBI would be considered an asset.
* Deep understanding of how to build accessible products.
Behavioural competencies
* Research and analysis – gathering intelligence, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.
* Communicating and influencing – presenting information and arguments clearly and convincingly to engage others.
* Stakeholder focus – consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape our work.
* Problem solving – analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
How to apply
If you would like to apply for the role you will need to submit the following:
* Up‑to‑date CV (max 1.5 MB).
* Personal statement (max 1500 words) addressing how you demonstrate the essential criteria outlined above.
Submit both documents through the online recruitment system. Word or PDF is preferred, do not include photographs or images.
Benefits
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. In addition to a good salary package, you will be paid every four weeks and receive 30 days annual leave, an interest‑free season ticket loan, an interest‑free bicycle loan and a career average pension scheme.
Equality, diversity and inclusion
London’s diversity is its biggest asset, and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently under‑represented in our workforce. We are a Disability Confident Employer and will automatically invite eligible disabled candidates to interview.
Contact
For questions about the role, contact the hiring manager Simon Lowewould at atsimon.lowe[at]london.gov.uk. For recruitment process queries, contact glaopdcrecruitment[at]tfl.gov.uk.
Eligibility for Sponsorship
This role does not meet the criteria for sponsorship for external candidates. Internal candidates may be considered in limited circumstances. Please contact the hiring manager if you wish to discuss this further.
Assessment process
Once you have submitted an application, your details will be reviewed by a panel. If shortlisted you’ll be invited to an interview/assessment scheduled for 4‑5 February 2026.
Other Information
All candidates must confirm that the information provided in this application is true and correct. Disallowed use of AI or false information may result in disqualification. Successful candidates must undergo a criminal record (DBS) check; some roles may require additional security screening.
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