PLEASE NOTE YOU MUST HAVE EXPERIENCE WITHIN DENTISTRY TO BE CONSIDERED FOR THIS ROLE Vacancy Reference: 67592 Treatment Coordinator Location: Windsor, SL4 Salary: £16ph-£18ph DOE / Plus Commission Working Hours: Full Time 5 Days; 35 hours per week Monday to Friday 10:00 - 18:00 (1 hour lunch) Sat 09:00 - 14:00 Please note: First 6 months will be Mon-Fri only. Thereafter, you may be required to work 1-2 Saturdays per month General Clinic Information: * A Private high-end Dental & Aesthetic clinic * Three treatment rooms onsite * State-of-the-art equipment and beautifully designed * Discounted treatments for staff! * Parking available - must be a driver * SOE software Treatments Offered by Clinic: * Dental: Whitening, Bridges, Composite Bonding, Invisalign, Crowns, Endodontics, Veneers, White Fillings, Oral Cancer Screening, Preventative Dentistry. * Aesthetics: Endolift, Dermal Fillers, Anti-Wrinkle Injections, Collagen Boosters, Skin Texture & Tone Correction, Skin Boosters, Laser Treatments, Visia Skin Analysis, 3D Imaging, Mesotherapy, PRF and more. ROLE OVERVIEW As the Treatment Coordinator, you will serve as a key liaison between patients and clinical professionals, ensuring a seamless and informed journey from initial consultation through to post-treatment care. You will be responsible for delivering a high standard of patient communication, supporting clinical workflow, and coordinating the scheduling and administrative needs for a wide range of dental and aesthetic treatments. Key Responsibilities: Patient Consultation & Care Coordination * Welcome and guide patients through their treatment journey with professionalism and warmth. * Conduct initial consultations and assist in treatment plan discussions, ensuring patients fully understand options, procedures, and pricing. * Liaise with clinicians to interpret and explain treatment recommendations in patient-friendly terms. * Use visual aids such as 3D imaging and Visia Skin Analysis (as directed by clinician) to support treatment education. * Provide aftercare guidance and follow-up support for both dental and aesthetic procedures. Scheduling & Workflow Management * Coordinate appointments across the clinic’s 3 treatment rooms to maximise efficiency and minimise downtime. * Manage clinician diaries and ensure timely preparation and availability of clinical notes and imaging. * Follow up on treatment plans and ensure timely patient bookings and recall systems. Administrative & Compliance Duties * Maintain accurate and confidential patient records in line with GDPR and clinical governance standards. * Prepare treatment quotes, consent forms, and relevant documentation for patient approval. * Assist with compliance checks, and daily operational reports where required. Sales & Relationship Building * Discuss financial options and treatment packages, supporting patient decision-making without pressure. * Promote additional treatments (both dental and aesthetic) when appropriate, in line with patient goals and consent. * Build rapport with patients to foster long-term relationships and repeat visits. * Must be confident in upselling Aesthetic treatments (always ethically and without over prescribing) Marketing & Client Engagement Support * Support the team in patient engagement initiatives, social media content suggestions, and in-clinic events or open days. * Collaborate with the team to identify testimonials and success stories for promotion (with patient consent). Skills and Experience required: * Prior experience in a dental or aesthetic clinic environment (treatment coordination or front-of-house preferred). * Excellent communication and interpersonal skills with a patient-centric approach. * Organised, detail-oriented, and able to manage multiple tasks in a high-end environment. * Confident in discussing treatments and finances with professionalism and discretion. * Familiarity with dental software and imaging platforms is an advantage