Bureau Manager
Career Level: 8A Manager Posting Date: 11 Dec 2025
Location: Tyne and Wear (hybrid)
Type: Permanent
Title: Bureau Manager – Direct Debit Operations
ClearCourse is a market-leading technology group delivering innovative software and integrated payments solutions to help businesses thrive. Within our ClearDebit division, we operate one of the UK’s trusted Direct Debit Bureaus — and we’re now looking for a skilled Bureau Manager to lead our high-performing operations team.
This is an exciting opportunity for an experienced Direct Debit specialist to take ownership of end-to-end bureau operations, drive process excellence, and shape the future of our service offering. If you’re commercially minded, operationally sharp, and passionate about outstanding customer experience, we want to hear from you.
What You’ll Do
1. Lead day-to-day Direct Debit and Direct Credit processing in full compliance with Bacs scheme rules
2. Oversee all bureau reporting, reconciliations, and compliance activities
3. Act as the primary contact for bureau clients, providing expert support and issue resolution
4. Drive continuous improvement across systems, processes, and documentation
5. Collaborate with cross-functional teams to support client onboarding and service enhancements
6. Build strong customer relationships and support commercial discussions where needed
7. Maintain robust risk, assurance, and audit controls (including PKI & ASM management)
8. Train and develop the bureau team, ensuring exceptional operational standards
9. Support administrative operations and assist with bureau-related sales/marketing activity
What You’ll Bring
10. Strong experience in Direct Debit processing and Bacs scheme compliance
11. Excellent customer service and client-relationship management skills
12. Proven experience improving operational processes and documentation
13. Commercial understanding of service reviews, pricing, and contracts
14. Strong technical capability with bureau systems, CRM and secure file transfer (, SFTP)
15. Solid grasp of Payment Services Regulations, risk, assurance, and audit requirements
16. Confident problem-solver with the ability to handle escalations and complex issues
17. Experience leading, developing, and motivating teams in a fast-paced environment
18. Highly organised, detail-driven, and able to manage multiple priorities
19. Clear, professional communication skills — written and verbal
Behaviours That Make You a Great Fit
20. Proactive self-starter who thrives with autonomy
21. Naturally curious and analytical — always looking to improve how things work
22. Calm, confident and clear when handling customer challenges
23. Excellent attention to detail and strong organisational discipline
Benefits
24. Competitive salary and benefits
25. 25 days holiday + your birthday off
26. Private medical insurance (Bupa) & health cash plan
27. Life assurance & income protection
28. Enhanced parental leave & family wellbeing support
29. Perkbox discounts & perks
30. Generous pension contributions
31. Hybrid working model
If you’re looking for a leadership role where you can influence customer experience, modernise bureau operations and play a key role in a growing payments business, we’d love to hear from you.