Customer Service Delivery Coordinator / Advisor – Office Based (Permanent)
Location: Bury
Salary: £24,000 – £25,000 + bonus + benefits
Hours: Monday to Friday, 8:30am – 5:00pm (1-hour lunch)
About the Role
Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are seeking a detail-oriented Customer Service Advisor to join Crown Gas and Power, a renowned energy supplier.
In this role, you will act as the first point of contact for customers, managing inquiries across multiple channels including telephone, email, and live chat. You will be responsible for resolving queries where possible, handling complaints professionally, and ensuring customer satisfaction.
Key Responsibilities:
* Serve as the primary contact for customers and key clients.
* Manage inbound and outbound calls, emails, and live chat inquiries.
* Accurately process customer requests and set up accounts.
* Take ownership of issues and escalate to the Complaints Team when necessary.
* Ensure high levels of customer satisfaction through proactive problem-solving.
* Maintain accurate data entry and documentation.
Candidate Profile / Skills Required:
* Strong customer service experience, ideally in a contact centre or fast-paced environment.
* Confident communicator, comfortable speaking to customers over the phone.
* Ability to handle multiple tasks simultaneously and prioritize effectively.
* Calm and adaptable when dealing with challenging situations.
* Excellent attention to detail, with strong Excel and Outlook skills.
* Collaborative team player with a proactive approach to process improvements.
What’s in it for You:
* Competitive salary: £24,000 – £25,000 + yearly bonus (based on performance)
* 25 days holiday
* Flexitime and casual dress code
* Free parking and on-site gym
* Company events and health & wellbeing programme
* Pension scheme and career development opportunities
If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.
Apply Now – A member of our team will be in touch to discuss your application.
Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.