You will act as the primary point of contact for staff requiring IT hardware or audio-visual support, delivering a responsive, approachable and professional service. Your responsibilities will include coordinating the procurement, setup and day-to-day management of hardware and AV equipment-such as desktops, laptops and meeting-room technology-while maintaining accurate records and ensuring all equipment remains available, reliable and cost-effective.
You will provide user-focused first-line support for hardware and audio-visual issues. This includes assisting staff with meeting-room setups, video-conferencing and presentations, resolving common hardware faults, and troubleshooting problems in a clear, calm and reassuring manner. Where needed, you will liaise with external suppliers or internal technical teams to ensure problems are resolved quickly and with minimal disruption to users.
You will build positive working relationships with staff and managers by delivering excellent customer care, clearly communicating progress, managing expectations and will take ownership of your caseload, prioritising requests effectively while working flexibly and collaboratively as part of a supportive team.
Key Responsibilities
• Act as the first point of contact for staff requiring hardware and audio visual support, providing a friendly, professional and timely service
• Set up, configure and support IT hardware and AV equipmen...