Community Operations Manager - Watford Mencap
Department: Network Programmes
Position: Paid
Town/City: Watford
Salary Details:
Advertising End Date: 26 Oct 2025
Vacancy Type: Permanent
Job Advert
Watford Mencap is an organisation based in South West Hertfordshire who are committed to supporting over 800 people with learning disabilities and their families. We are passionate about encouraging people with learning disabilities to live independently and make the most of life.
The successful candidate will play a crucial role in overseeing our community services, including our advice service, short breaks, adult day opportunities, Café in the Library, leisure clubs and participation projects. You will provide strong leadership, manage project managers, ensure compliance with Ofsted/CQC standards, and develop new services to meet local needs. This role is part of the senior operations team and includes on‑call responsibility.
Key Responsibilities
* Ensure high quality service delivery: To lead, develop and deliver a comprehensive range of services to meet the wishes, needs and aspirations of the people we support.
* Providing services which encourage and support participation in social and leisure opportunities and enabling service users to gain confidence and independence in a fun and supportive environment.
* Business development: To define, implement and develop a community strategy to grow services and work with partners to maximise the use of the new community hub.
* Work with people, their families, team members, volunteers and partner organisations to identify service development, tendering and procurement opportunities consistent with Watford Mencap’s strategic aspirations.
* Oversee service budgets alongside service managers, ensuring services remain within budget, maximising income generation and collection, while minimising waste.
* Leadership and management: Line manage a team of project managers who are responsible for delivering community‑based services.
* Play a significant role in the development of Watford Mencap’s strategy as a key member of the senior operations management team.
* Ensure teams and individuals are supported, developed and managed, to provide high‑performance targeted services for people with learning disabilities and be accountable for the quality of both individuals and the teams work.
Applicants should apply directly to the group using the contact details provided in this advert. The information you share will only be used for recruitment purposes. You may request to have your details removed by contacting the group directly. We wish you the best with your application.
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