At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The American Express Global Privacy Oversight team is a trusted advisor on the American Express Data Protection & Privacy Laws, Regulations and company policies.
The team works to raise privacy awareness, drive compliance with both internal privacy policies and regulatory expectations across the organization and establish privacy as a strategic differentiator for the American Express brand.
As a second line of defense function, Global Privacy oversee, provide expertise in, and challenge the identification, management, and mitigation of privacy risks across the company in line with the privacy framework and the company’s vision to provide the world’s best customer experience every day.
This position is based in the UK and reports to the Director, Global Privacy Program.
Do you want to set the tone for how we manage and mitigate Privacy risks in an increasingly complex regulatory landscape? Then, you could be our next Privacy Training & Communications Manager!
How will you make an impact in this team?
The Manager, Privacy Training & Communication is responsible for designing, implementing, and managing comprehensive privacy training and communications programs tailored to the organization's needs. This role involves developing enterprise-wide and role-based privacy training, overseeing a robust professional learning and development program, and managing privacy communications.
Key Responsibilities:
1. Training Strategy & Development:
Develop a strategic vision and roadmap for Privacy training initiatives aligned with organizational goals and regulatory requirements.
Use instructional design principles and methodologies to design, storyboard, develop, and implement enterprise-wide and role-based Privacy e-learning and other training courses (e.g. train-the-trainer, instructor-led training) to facilitate the implementation of Privacy policies, laws, and regulations.
Collaborate with Privacy subject matter experts, business teams, legal counsel, and key stakeholders to develop best in class learning content.
Develop learning resources such as PowerPoint decks, handbooks, manuals, and job aids to support Privacy program governance and/or enterprise learning initiatives.
Deliver Privacy training, measure Privacy training effectiveness, and implement training improvement plans.
Perform Privacy course management tasks within the enterprise Learning Management System (LMS).
2. Professional Learning and Development:
Establish a structured professional development program to promote continuous education of Global Privacy Oversight’s personnel in the areas of Privacy and data protection, including by promoting industry certifications, encouraging colleagues to join courses and workshops.
Collaborate with external Privacy training providers, industry associations, and professional organizations to offer relevant training opportunities and resources.
Track and report on participation and progress in Global Privacy Oversight’s professional development activities.
3. Communication
Develop and implement a comprehensive Privacy communication and awareness strategy to promote a strong Privacy culture across the Company.
Develop and maintain organizational communications, such as intranet page and newsletters, to ensure colleagues have knowledge of Privacy news, resources and events.
Plan and execute annual Data Privacy Week events.
Minimum Qualifications:
4. Five (5) or more years of experience in highly-regulated and fast-moving industries, preferably Consulting or Financial Services.
5. Three (3) or more years of experience in training and communication design supporting a Privacy (preferred), Cybersecurity or Risk Management function.
6. Three (3) or more years of experience designing, delivering, and managing training, learning and development programs.
7. Three (3) or more years of experience developing enterprise-wide communications strategies and executing awareness-raising campaigns, leveraging a multitude of communications channels (intranet, emails, social media, printed assets, townhalls/events, etc.).
8. Must be a fast-learner and a self-starter, willing to research Privacy topics to drive insightful and effective training and communication activities independently.
9. Must possess a deep understanding of instructional design and learning methodologies and principles including course design, development, implementation, and evaluations to develop Privacy training courses which grab the audience’s attention, and make people ‘’.
10. Experienced in using innovative training techniques including Gamification, Scenario-based training, real-life case studies, Branching, etc.
11. Proficiency in learning management systems (LMS) and experience with instructional design tools, including but not limited to: Articulate, Captivate, Lectora, and/or Storyline. Fluency programming with variables and functions (Advanced Actions preferred).
12. Proficiency in using Communications management tools (Mailchimp, BananaTag, Sharepoint, Microsoft Teams/Slack, Mural, etc.).
13. Strong project management abilities, including the capacity to plan, organize, and execute multiple training initiatives concurrently.
14. Effective communication and presentation skills, with the ability to convey complex concepts in a clear and understandable manner.
15. Excellent oral and written communications skills.
16. (Advantageous) Good knowledge of Data Analytics techniques to measure the effectiveness of the training and awareness efforts being undertaken.
Preferred Qualifications:
17. IAPP Privacy qualification (CIPP-E/CIPP-US).
18. Bachelor's or Masters in Instructional Design, Adult Education, Communications or related degree.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
19. Competitive base salaries
20. Bonus incentives
21. Support for financial-well-being and retirement
22. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
23. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
24. Generous paid parental leave policies (depending on your location)
25. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
26. Free and confidential counseling support through our Healthy Minds program
27. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.