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Water service manager

Chelmsford
East West Connect Ltd
Service manager
€60,000 a year
Posted: 11 May
Offer description

BS 8580‑1 – Legionella Risk Assessment


Reporting to

Head of Mechanical Maintenance


Working Hours

Mon – Fri, 8am – 5pm


Probation Period

6 months


Job Type

Full Time, Permanent


Job Location

Various Sites & Head Office


Start Date

Immediate


Scope

* To provide leadership and technical oversight within the Water Services department, with a primary focus on statutory L8 compliance, water hygiene, plumbing, drainage and pump maintenance safety management.
* East West Connect provide Building Services Maintenance (Reactive, Planned Preventative and Small Works) across RVAC, Gas/Heating, Water Services, Fire & Security and Electrical Compliance.
* This role supports continued company growth and service quality by ensuring safe, compliant and efficient delivery of all water‑related works.


Knowledge, Competency Requirements

* Prior knowledge of company policies and procedures for delivering safe and compliant water services in commercial and domestic environments (E)
* Experience working within an employer’s integrated management system (D)
* HNC/HND Building Services or Mechanical Engineering – NVQ Level 5 or above (E)
* Experience with CAFM/CMMS (D)
* Knowledge of SFG20 maintenance schedules (D)
* Commercial H&S Awareness Course (D)
* Full clean driving licence (E)


Statutory compliance & water hygiene (ACOP L8 / HSG274 / BS 8580)

* Understands legal duties and roles (Duty holder/Responsible Person/Authorised Person as applicable), and can support governance for ACOP L8, HSG274 Parts 1–3 and BS 8580-1 requirements.
* Can implement and maintain a Written Scheme of Control: task schedules, responsible persons, escalation routes, corrective actions and record-keeping.
* Can review/quality-check legionella risk assessments, schematics, asset registers and logbooks; identify gaps and drive closure.
* Can manage monitoring regimes (temperatures, flushing, inspections, tank checks, TMV checks) and interpret results to prioritise remedials.
* Understands sampling strategy and actions (e.g., legionella, TVC) including liaison with UKAS labs and applying appropriate corrective controls.
* Can plan and supervise remedial works (tanks, calorifiers, dead‑legs, insulation, blending valves, pipework alterations) ensuring verification and revalidation.
* Can lead/participate in internal audits and client audits; produce evidence packs and close out non‑conformances.
* Can manage incidents (positive samples, loss of control, contamination) with clear containment, communications and documented lessons learned.


Closed‑loop water quality (LTHW/LTHH & sealed systems)

* Understands closed‑loop system purpose and common failure modes (corrosion, scaling, microbiological growth, air ingress, fouling) and the impact on plant efficiency and asset life.
* Can specify and manage water treatment regimes (inhibitors/biocides as applicable), sampling frequency, target parameters and reporting.
* Can interpret water analysis results (e.g., pH, conductivity/TDS, inhibitor residual, iron/copper, microbiological indicators where applicable) and initiate corrective actions.
* Can plan and oversee cleaning/flushing activities (power flush, side‑stream filtration, chemical clean) including method statements, waste handling and reinstatement testing.
* Understands interfaces with LTHW/LTHH plant (boilers, heat exchangers, pressurisation units, expansion vessels, air/dirt separators) and can coordinate works to minimise operational risk.
* Can manage specialist subcontractors and verify deliverables (pre/post samples, certificates, commissioning sheets).


Pumps, booster sets & pressurisation systems

* Working knowledge of common pump systems: domestic boosters/pressurisation, circulation pumps, sump/effluent pumps, macerators, condensate pumps and associated controls.
* Can plan PPM and reactive response: set‑point checks, vibration/noise checks, seal/bearing indicators, strainers, non‑returns, isolation valves and control panel alarms.
* Can coordinate safe isolations (electrical and hydraulic), drain‑down/refill, venting and functional testing/commissioning.
* Can oversee troubleshooting and ensure evidence‑based repairs (fault codes, trend data, flow/pressure checks).
* Can manage specialist OEM/subcontractor support and validate handover documentation (test results, settings, photos, certificates).


Domestic & commercial plumbing systems (hot/cold water)

* Understands hot and cold water distribution principles in domestic and commercial buildings, including storage, recirculation and temperature control.
* Working knowledge of Water Supply (Water Fittings) Regulations/Byelaws, backflow prevention (air gaps, RPZ where applicable), and good practice installation standards.
* Can manage TMV lifecycle: selection/fit‑for‑purpose, routine testing, fail‑safe checks, servicing and documentation.
* Can plan and supervise installation/modification works: isolation strategy, phased shutdowns, commissioning, disinfection/chlorination where required, and reinstatement verification.
* Can assess defects and risks (dead legs, stagnation risk, scalding risk, cross‑connections, inadequate insulation) and produce remedial plans and quotations.


Soil, vent & drainage systems

* Understands soil and vent principles, traps/seals, venting, odour issues and common failure modes in above/below ground drainage.
* Can manage planned and reactive drainage works including jetting, descaling, root ingress treatment, minor repairs and renewal planning.
* Can interpret CCTV survey outputs and translate findings into remedial scope, priority and costed plans.
* Understands environmental and H&S controls relevant to drainage works (waste handling, contamination risks, COSHH, and confined spaces awareness where applicable).


Project / contract management (delivery, commercial & governance)

* Can define scope from surveys/specifications, develop method of delivery, and produce programmes that protect statutory compliance and site operations.
* Competent in procurement and subcontractor management: pre‑start reviews, competence checks, RAMS review, supervision, and performance management.
* Can control cost, labour and materials; produce accurate quotations; manage approvals, purchase orders and invoicing inputs.
* Understands change control: identifying variations, pricing, client sign‑off, and maintaining a clear audit trail.
* Can manage risk and dependencies (access, isolations, permits, shutdown windows, customer impact) and coordinate stakeholders.
* Can produce client‑ready deliverables: reports, certificates, O&M information (where required), commissioning records and compliance evidence packs.


Leadership, competence assurance & quality

* Can supervise multiple workstreams while maintaining quality, safety and compliance; knows when to escalate technical risk.
* Can set and maintain a competency matrix for engineers and subcontractors (water hygiene, plumbing, pumps, drainage), including refresher intervals and evidence control.
* Can carry out technical and documentation QA checks (service sheets, logbooks, photos, certificates) and reduce rework/returns.
* Can coach and develop team members through site visits, toolbox talks (supplementary) and targeted training plans.
* Can monitor performance against KPIs/SLA and lead corrective actions for recurring defects and non‑conformances.


Health, safety & environmental competence (water‑related works)

* Can review and implement RAMS and site permits relevant to water works (e.g., isolations, hot works where applicable, working at height, plantrooms, lone working).
* Understands COSHH principles for water treatment chemicals and can ensure safe storage, dosing, handling and waste disposal arrangements.
* Can ensure safe system of work for drain‑down/refill, disinfection, sampling and access to tanks/voids/risers (including confined spaces awareness where applicable).
* Can investigate incidents/near misses and implement corrective actions through the IMS.


Typical evidence (minimum/desired)

* Essential evidence: demonstrable experience managing compliant water services delivery in occupied buildings; proven ability to manage subcontractors and control quality/compliance records; strong working knowledge of ACOP L8 and HSG274 requirements; competent report writing and client communication.
* Typically desired (role dependent): recognised water hygiene/legionella qualification (e.g., City & Guilds/LCA/WMSoc pathway), plumbing qualification (NVQ L2/3) and/or relevant building services qualification; demonstrable experience managing closed‑loop water treatment and pump/pressurisation systems; WRAS knowledge/certification.
* CPD: maintains ongoing CPD covering water hygiene compliance, water treatment/closed systems, and relevant H&S/commercial contract management topics.


Duties


Team Leadership & Management

* Lead a team of Plumbers, Water Hygiene Technicians, Pump Engineers and Drainage Engineers to deliver safe, compliant and high‑quality services.
* Provide technical mentorship, support and operational direction.
* Identify recurring issues and implement root‑cause corrective improvements.
* Facilitate regular team meetings focusing on performance, compliance and continual improvement.
* Monitor KPIs, conduct 1‑2‑1 reviews, identify training needs and prepare management reports.
* Use SFG20 schedules to optimise PPM planning, statutory L8 compliance and resource allocation.


Technical Support & Problem‑Solving

* Act as the senior technical authority for all plumbing, drainage, pumps, water hygiene and water treatment operations.
* Provide escalation support for complex technical issues, commissioning tasks and diagnostic work.
* Ensure all works follow statutory guidance, industry best practice and manufacturer recommendations.
* Review water treatment reports, logbooks, legionella monitoring records and compliance documents prior to client submission.
* Promote technical excellence and hands‑on development within the team.


Water Hygiene, L8 Compliance, Auditing & Accreditation

* Lead water compliance across all operational sites.
* Ensure full compliance with:
o ACOP L8
o HSG274 Parts 1–3
o BS 8580‑1 – Legionella Risk Assessment
o Water Supply (Water Fittings) Regulations
* Manage internal audits of water hygiene tasks, sampling regimes, monitoring results and engineer competencies.
* Ensure all logbooks, monitoring sheets, flushing records, sampling data and remedial actions are accurate and complete.
* Oversee water treatment activities for closed systems, calorifiers, cooling towers (if applicable), chlorine dioxide dosing and softening systems.
* Maintain readiness for external audits including LCA and client audits.
* Investigate water hygiene incidents, non‑conformances and near misses, implementing corrective actions.


Plumbing, Drainage & Pump Operations

* Oversee maintenance and remedial works across:
o Hot & cold water plumbing systems
o Drainage networks (internal/external)
o Booster sets, pressurisation units and general plumbing pumps
o TMVs, calorifiers, tanks and expansion vessels
* Ensure assets are verified and documented appropriately.
* Conduct lifecycle assessments and make recommendations for repair, upgrade or replacement.
* Ensure correct isolation, drain‑down, reinstatement and testing procedures are followed.


Asset Management & Lifecycle

* Maintain accurate asset registers and statutory documentation.
* Prepare quotations aligned with client budgets and technical requirements.
* Use CAFM/CMMS platforms to manage compliance tasks, asset information and performance metrics.


Health & Safety Management

* Ensure full adherence to Health & Safety policies, RAMS and CPPs across all works.
* Promote a strong safety culture, ensuring PPE compliance and safe working practices.
* Deliver toolbox talks, safety briefings and awareness training.


Continuous Improvement & Innovation

* Identify improvements to maintenance processes, reducing costs and improving performance.
* Stay updated on emerging technologies, water treatment methods and regulatory changes.
* Encourage innovation within the team and evaluate new products and tools for operational benefit.
* Consistently champion the company’s core values across all activities.


Meetings

* Attend and prepare reports for management meetings.
* Attend pre‑bid and interim bid meetings to provide technical input.
* Attend client meetings, recording all discussions.
* Attend handover and tender meetings, ensuring accurate documentation.
* Attend post‑contract review meetings and track improvement actions.
* Attend appraisal meetings, company staff meetings, H&S meetings and team meetings.
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