Job Description
Relationship Manager Warwick (1 day per week) 6 Month Contract Join Us in Powering the Future Are you ready to make a significant impact in the energy sector? Our client, a leading organization in high voltage transmission, is on the lookout for an enthusiastic and dedicated Relationship Manager. This pivotal role connects customers to the transmission system in England and Wales and plays a key part in realizing the UK's net zero ambitions.
If you thrive on building relationships and guiding customers through processes, we want to hear from you What You'll Do: As a Relationship Manager, you will be the first point of contact for our customers, supporting them throughout our connections process. You will be the voice of the customer internally, ensuring that their needs and requirements are met while actively managing their progression against critical connection milestones. Key Accountabilities: Build Relationships: Proactively engage with customers to establish and strengthen relationships.Resolve Issues: Log customer complaints and resolve them quickly and efficiently, ensuring customer satisfaction.Capture Insights: Utilize our CRM system to capture customer intelligence and feed insights into our business plan.Data Champion: Act as a data champion for our CRM system to maintain accurate data that aligns with our customer pipeline.Customer Communication: Understand customer needs and keep them updated through progress meetings and communications.Articulate Solutions: Have a solid understanding of all aspects of a Transmission Operator Connection Offer (TOCO) and convey this in customer-friendly terms.Strategic Planning: Write Account Plans for our strategic customers to ensure alignment and success.Mentor & Coach: Share knowledge a